How to Add Knowledge from a Case
When a case reveals a question Arthur should know how to handle in the future, you can save the question and answer directly from the case drawer. This is called KB Quick-Add . The entry goes into...
Last updated
When a case reveals a question Arthur should know how to handle in the future, you can save the question and answer directly from the case drawer. This is called KB Quick-Add. The entry goes into Arthur's knowledge base immediately.
Steps
- Open the Arthur page from the left sidebar and click the Follow-ups tab. Click a case to open it.
- Click Add to Knowledge Base (or the KB Quick-Add button) in the controls panel. A form slides open.
The Question and Answer fields are pre-filled from the case context. Review them and edit as needed, write the answer the way you'd want Arthur to explain it to a resident.
Check the Available for all properties toggle. By default this is on (enabled), meaning Arthur will use this knowledge base entry across all properties you manage.
- Leave it on if the answer applies everywhere (e.g., a general policy question).
- Toggle it off if the answer is specific to just this property (e.g., a building-specific maintenance contact).
- Click Save. Arthur's knowledge base is updated immediately.
Tip: If the service ticket for this case is already marked resolved, the Question and Answer fields will auto-fill from the resolution details, just review and save.