For office towers, mixed use, and commercial portfolios

Smarter Workplaces, Stronger Communities

URBI runs commercial buildings on one platform. Tenants book rooms and amenities, submit requests, and stay informed from the app. Property teams run operations, visitor management, and communication in URBI Kore, with HERO AI automating the repetitive work and Arthur answering tenants around the clock.

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See a Tuesday on URBI

Arthur

Text Message

Today · 1:12 PM

Boardroom AC is stuck on max and we have a client meeting at 2

Logged + alerted building operations. Want me to hold Meeting Room 12B as a backup?

Yes, please

Done. 12B is yours 1:30 to 3:00, pass in your Wallet. Ticket #2214 created. Good luck at 2.

New service ticket

Drafted by HERO

Title

HVAC fault, boardroom, Suite 1204

Location

Suite 1204 · Floor 12

Category

HVAC

Assigned to

Building operations

Priority

High

Meeting Room 12B

Booked, 1:30 to 3:00

Apple Wallet · Guest pass

A day in the life

What does a Tuesday look like on URBI?

A typical day in a commercial tower, from the tenant calls that answered themselves overnight to the owner update that wrote itself by five. Seven moments, each one the platform doing real work: Arthur on the phones, HERO AI in the office, Kore and the tenant app everywhere else.

  1. Tuesday, 8:05 AM

    The old TuesdayOpen the management office to voicemails from three tenants and a contractor.

    Tenant calls answered before the lobby opens.

    Arthur picks up for the building around the clock, across voice, SMS, email, and in app chat. After hours comfort complaints, loading dock questions, and access requests arrive as logged conversations, not a queue of callbacks.

    Handled by Arthur

    Arthur · Overnight

    Four conversations, handled

    10:20 PM

    Cleaning crew access question answered

    5:45 AM

    Loading dock booking confirmed for a move in

    6:32 AM

    Suite 900 comfort complaint, flagged for operations

    Arthur stayed on call all night

  2. Tuesday, 8:30 AM

    The old TuesdayAn hour of email triage across the portfolio before anything moves.

    One brief for the whole tower.

    Inside URBI Kore, HERO AI gives property teams and owners instant clarity: what changed overnight, which vendors are on site today, and what needs a decision. The Chief of Staff brief lands in a fixed format before the first meeting.

    Handled by HERO AI

    HERO AI · Chief of Staff

    Tuesday morning brief

    Overnight

    Four tenant conversations, one flagged

    Today

    Elevator inspection at 3, two vendor visits

    Needs you

    Approve the Suite 900 work order

    Generated before you sat down

  3. Tuesday, 9:20 AM

    The old TuesdayA comfort complaint becomes a forwarded email chain nobody owns.

    A hot suite becomes a work order, not an escalation.

    The tenant submits the request from the app with photos. Kore tracks it start to finish with full visibility from request to resolution, auto assigns the right vendor by category, and keeps the vendor in the loop without giving them a login.

    Handled by URBI Kore

    Service ticket · New

    HVAC fault, Suite 900

    Reported

    By the tenant, from the app

    Category

    HVAC

    Vendor

    Auto assigned and notified

    Status: Assigned

  4. Tuesday, 10:45 AM

    The old TuesdayA client delegation signs a paper log while security radios upstairs.

    Twelve guests, zero front desk pileup.

    Guest access and parking are granted digitally before visitors arrive, so entry is smooth and every arrival is logged. No paper logs, no bottlenecks, and a clear record of who was in the building and when.

    Handled by URBI Kore

    Visitor access

    Delegation, Suite 1204

    Passes

    Issued ahead of arrival

    Parking

    Two visitor spots assigned

    Log

    Every entry recorded

  5. Tuesday, 12:30 PM

    The old TuesdayThree booking tools for rooms, coworking, and amenities, none of them agreeing.

    Shared spaces book themselves over lunch.

    One unified booking system covers meeting rooms, coworking spaces, and amenities, with capacity aware scheduling and automatic confirmations. Tenants pay in app with Apple Pay or Google Pay, and passes live in Apple Wallet.

    Handled by The URBI App

    Amenity booking

    Conference centre, Thursday 9 AM

    Capacity

    Checked before it confirms

    Payment

    Apple Pay, done in seconds

    Pass

    In the tenant's Wallet

    Confirmation emailed

  6. Tuesday, 2:30 PM

    The old TuesdayOne elevator notice, five email lists, and half the tower still surprised.

    One notice reaches exactly the right floors.

    News and announcements target the right audience by floor, group, or tenant type, so updates land without spamming the whole building. The same post reaches the app, email, and the lobby displays at once.

    Handled by URBI Kore

    Announcement · Targeted

    Elevator inspection, 3 PM

    Audience

    Floors 9 through 14

    Channels

    App, email, lobby displays

    Reach

    Everyone affected, nobody else

  7. Tuesday, 4:55 PM

    The old TuesdayLeave late, brace for the owner's call asking what happened this week.

    Five o'clock, and the tower keeps running.

    The inspection wrapped and its record is filed. HERO AI has the day summarized for owners in plain language, and Arthur has the night shift. Your team goes home. The platform stays on.

    Handled by URBI

    End of day

    Tuesday, closed out

    Inspection

    Completed and on record

    Work orders

    Suite 900 resolved and logged

    Tonight

    Arthur is on call

    See you Wednesday

One platform for every space and service

The Tuesday above runs on the same set of tools, every day of the week. This is what commercial buildings get out of the box.

Event and program management

Create, promote, and manage tenant events with RSVPs and reminders handled for you, so activations stop being a side project.

Learn more

Room and amenity booking

Unified scheduling for meeting rooms, coworking spaces, and shared amenities, with capacity aware confirmations and in app payment.

Learn more

Targeted news groups

Announcements tailored by floor, group, or tenant type, so the right people hear the right things without inbox fatigue.

Learn more

Visitor management

Secure digital passes and approvals for smooth entry, with parking managed digitally and every arrival on the record.

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Service tickets, held to their SLA

Every request tracked from submission to completion against the response time it is held to. A vendor clicks a link in an email, no login, no password, and your team watches the quote, the site visit, and the work order land on the same ticket.

Learn more

One briefing for the whole portfolio

The Chief of Staff brief answers 'which building needs me today' across every property you run: tickets, vendors on site, and budget signals, rolled up into one weekday email. Opt in, on Premium.

Learn more
See all of URBI

ReportingAccounting · In Beta

What lands on the owner's desk?

The reports institutional owners actually ask for, generated from the same live record your team runs the tower on. Every building rolls into one portfolio view while each keeps its own ledger, reporting, and control.

  • CAM Reconciliation
  • Straight Line Rent
  • Estoppel Statements
  • AR and AP Aging
  • Cash Flow Forecast
  • Rent Roll
See the whole accounting engine

Commercial questions, answered

Does URBI work across a portfolio of buildings?

Yes. URBI supports multi property operations with a single login and a portfolio roll up, so a team running several towers sees them in one place instead of one dashboard per building.

Do tenants and vendors need yet another login?

Tenants use the URBI App on iOS and Android, a free download fully integrated with Kore. Vendors need no login at all: they get assigned, notified, and kept in the loop through Kore's vendor communication.

What do owners actually see?

HERO AI delivers daily briefs, trend reports, and transparent records in plain language, so owners and boards get clarity on operations, engagement, and compliance without waiting for a quarterly deck. Once your building is in the Accounting Beta, that extends to CAM reconciliation and straight line rent reports.

How much training does my team need?

None. URBI is built to be intuitive, and documentation covers the rest. There are no mandatory training programs to schedule or pay for.

Does URBI handle accounting?

Accounting is in Beta, and it speaks commercial: CAM reconciliation, straight line rent, and estoppel statements sit alongside AI consolidation, AI processing of invoices and receipts, and books that arrive up to 90 percent pre reconciled before close. Ask about the Beta program when you book a demo.

Transform the Way Your Building Works

URBI makes it easy to run smarter operations, build stronger communities, and deliver exceptional tenant experiences.

  • Streamlined processes for property teams
  • Improved tenant experience and stronger renewals
  • Owner ready reporting, from daily briefs to CAM reconciliation (Accounting in Beta)
  • Increased long term property value

Schedule a Demo

See real buildings already running URBI.

Not commercial? URBI also runs residential buildings and K-12 schools.