URBI runs the building side of independent living, assisted living, and memory care communities. Families get answers around the clock, your team writes an update once, and leadership sees every community on one screen.
Mom's bathroom light has been out since Sunday. Can we also use the private dining room Saturday for her birthday?
Verified you as an authorized contact for Apartment 314. Maintenance is logged. Want me to hold the private dining room Saturday, 5 to 7?
Yes, please
Held, Saturday 5:00 to 7:00, deposit handled in the app. Ticket #1187 is open and the team sees it tonight.
New service ticket
Drafted by HERO
Title
Lighting fault, Apartment 314
Location
Apartment 314 · Third floor
Category
Electrical · Bathroom
Assigned to
Maintenance team
Priority
High
Private Dining Room
Held, Sat 5:00 to 7:00
Booking pass · Apple Wallet
A day in the life
What does a Tuesday look like on URBI?
One community, from the family questions that answered themselves overnight to the portfolio view at seven. Seven moments, each one the platform doing real work: Arthur with families, HERO AI with the Executive Director, and Kore in the hands of everyone on shift.
Tuesday, 6:40 AM
The old TuesdayThe front desk opens to a voicemail light and four families who waited all night.
The questions that used to wait until morning.
Arthur answers for the community around the clock, across voice, text, email, and in app chat, in your community's tone of voice. It verifies who is calling before it shares anything, and every conversation lands in one log your team can read.
Handled by Arthur
Arthur · Overnight
Four families, already answered
9:41 PM
Visiting hours and parking, explained
11:20 PM
Caller not on the contact list, nothing shared
5:58 AM
Daughter asked about Saturday's birthday lunch
6:12 AM
Bathroom light out in 314, ticket already open
Nobody waited for the front desk to open
Tuesday, 8:15 AM
The old TuesdayTwenty minutes of reconstructing yesterday from email, paper, and hallway conversations.
The Executive Director already knows what happened.
HERO opens the day with what changed overnight, what is on today, and what needs a decision, in one brief. It reads from the same operational record everyone else works in, so nothing has to be retyped to get there.
Handled by HERO AI
HERO AI · Chief of Staff
Tuesday morning brief
Overnight
Four family conversations, one flagged
Today
Life enrichment calendar publishes at noon
Needs you
Approve the private dining hold for Saturday
Written before the first shift change
Tuesday, 10:05 AM
The old TuesdayA note on the maintenance clipboard that nobody owns by Thursday.
A light out in 314 becomes work, not a note.
The request is logged the moment it arrives, routed to the right team member, and tracked from report to resolution. Vendor coordination happens on the ticket instead of a side thread, and the family who reported it can see that it moved.
Handled by URBI Kore
URBI Kore · Service ticket
Lighting fault, Apartment 314
Reported
6:12 AM, by family, through Arthur
Routed
Maintenance, automatically
Closed
10:05 AM, photo on the record
Three hours fifty three minutes, start to finish
Tuesday, 12:40 PM
The old TuesdayA paper sign in sheet, a guest pass nobody can find, and a package logbook two days behind.
A daughter arrives, and the desk is already ready.
Visitor check in and parking are issued in the same motion, digitally, before she reaches the desk. The pharmacy delivery that came at eleven was scanned once with the AI label reader, and her mother already knew it arrived.
Handled by URBI Kore
Front desk · Tuesday midday
Arrivals and deliveries
12:40 PM
Visitor checked in, guest parking issued
11:02 AM
Pharmacy delivery scanned, resident notified
On record
Every entry and every parcel, logged
No clipboard, no logbook, no guessing
Tuesday, 2:20 PM
The old TuesdayPrinted calendars on every floor, three of them already out of date.
The calendar publishes once and everyone has it.
Life enrichment publishes the week one time. Residents see it in the app, families see the same thing on their phones, the lobby and elevator screens carry it, and the front desk stops answering what is on today. Saturday's private dining room is held, deposit handled in app.
Handled by The URBI App
Life enrichment · This week
One calendar, every surface
In the app
Residents and families, same view
On the screens
Lobby and elevators, always current
Saturday
Private dining held, deposit handled
Published once, seen everywhere
Tuesday, 4:30 PM
The old TuesdayA printed notice taped to the elevator, and a phone tree that takes an hour.
Water off on three, and families hear it from you first.
A person confirms, and every screen in the community flips to the same message at once while residents and families get it on their phones in the same second. It clears on schedule, and the whole event stays on the record.
Handled by URBI Display
URBI Display · Takeover
Third floor water shutoff
Confirmed by
Executive Director, one tap
Reached
Every screen, every resident, every family
Cleared
6:15 PM, automatically
Nobody heard it from a neighbour first
Tuesday, 7:00 PM
The old TuesdayWaiting on Friday's spreadsheet from every Executive Director to see how the week went.
Every community, one screen, no phone calls.
Leadership signs in once and sees the whole portfolio. Onsite teams see only their own community, and inside it, only what their role allows. The same operating model carries to the next community you open, without opening doors that should stay closed.
Handled by URBI Kore
Evening. Every family already knows.
Portfolio view · Tuesday close
Nine communities, in one picture
Open tickets
Eleven, none older than a day
Family conversations
Sixty two, all logged
Needs attention
One community, flagged for the morning
The week is visible before Friday
Why now
Full communities, thin teams, too many systems.
Occupancy has recovered faster than staffing has, and the tools meant to help are the ones operators name as the problem. The work that is left over lands on the people at the front desk.
89.5%
Senior housing occupancy in the first quarter of 2026, with independent living above 91 percent for the first time since 2016.
NIC
35.4%
Average workforce turnover across senior living, with compensation running 56 percent of total budgets.
Ziegler CFO Hotline, July 2026
77%
Of operators name getting their software to work together as their top technology challenge.
Argentum State of Technology Adoption
Where URBI makes the difference
The Tuesday above runs on the same set of tools, every day. This is what a community gets out of the box.
Families, answered around the clock
Arthur answers by voice, text, email, and in app chat in your community's tone of voice, verifies who is asking before it shares anything, and logs every conversation beside the notes your team writes.
Every request is logged, routed to the right team member, and tracked from report to resolution, with vendor coordination on the ticket instead of a side thread.
Full chain of custody. The concierge scans a parcel with the AI label reader, smart lockers take the small deliveries, and the resident knows it arrived before anyone walks a hallway.
One calendar in the app, on the lobby and elevator screens, and in front of families. Private dining and amenity bookings carry their own deposits, handled in app.
Multi property support with one login for leadership, permission based access inside each community, and the same operating model on the day you open the next one.
Then the community still runs. Most senior living software asks the resident to adopt it first. URBI does not. The platform works through the people and the screens already in the building, and the app is an option on top, not the price of entry.
Lobby and elevator screens carry the calendar and every announcement
The concierge logs requests and packages on a resident's behalf
Family members act from their own phones, wherever they live
Arthur takes the call by voice, so nobody has to type at all
URBI Kore · News
Property news
Pool maintenance Tuesday
Deck pool drained for tile inspection, 8am to noon.
Publish
Lobby displayLive
Elevator displayLive
◆ Property News
Pool maintenance Tuesday, plan around 8am to noon
Scan · Read on your phone
U
The URBI App
now
Pool maintenance Tuesday, 8am to noon.
When it matters most
How fast does every family know?
On an ordinary day the screens carry the calendar and the announcements. On the day something happens, a person confirms and every screen in the community flips to the same message at once, while residents and families get it on their phones in the same second.
A person confirms before anything fires. Always.
Every screen in the community carries the same message at once
Residents and families are told together, not one call at a time
It clears on schedule, and the whole event stays on the record
Fire alarm signal · The Stratford
HERO · 2:14 PM
Firing
Trigger elevator display emergency
Evacuation alert with stairwell instructions on every display.
Hold to confirm
Lobby display
Evacuation
Confirmed
Tower display
Evacuation
Confirmed
Seconds after a human said yes. HERO never fires on its own.
Operator questions, answered
Is URBI a care system or an EHR?
No. URBI runs the building side of a community: operations, communication, visitors, packages, bookings, documents, and family updates. It does not hold care records and it does not do clinical work. It sits alongside whatever your clinical teams already use.
Who in a community actually uses URBI?
The Executive Director and leadership work in the dashboard, maintenance and environmental services work the ticket queue, the front desk handles visitors and packages, and life enrichment publishes the calendar. Residents and family members use the app, and leadership across communities gets the portfolio view.
What about residents who do not use a smartphone?
The community still works. URBI Display carries the calendar, announcements, and emergency messages on lobby and elevator screens for residents who never open an app. The concierge logs requests and packages on a resident's behalf, and family members act on their behalf from their own phones. Nothing depends on every resident holding a device.
Does Arthur sound like our community?
Yes. Arthur speaks in your community's tone of voice, never claims to be a team member, escalates to your staff when it is unsure, and logs every conversation. It verifies that a caller is an authorized contact before sharing anything about a resident. Arthur is part of the Premium plan.
How do families see what is happening?
Families reach the community through Arthur on voice, text, email, and in app chat, and they see the calendar, announcements, and events in the app. When something changes, the update is written once and every family gets the same message at the same time instead of a phone tree.
Can leadership see every community at once?
Yes. One login gives leadership the whole portfolio in one picture. Inside each community, permission based access decides what every role can see, so an Executive Director, a concierge, and a regional leader are each looking at exactly what they should.
Is URBI built for senior living today?
URBI is the same building operating system running residential and commercial buildings right now, configured for senior living around family communication, life enrichment, and multi community oversight. Early communities work directly with the founding team and shape what ships next. Accounting is in Beta, with early access for founding communities.
Your communities, at their best.
One calm system for the building side of senior living, so your team spends its day with residents instead of with software.
Families who hear it from you first, every time
Team members who write an update once instead of five times
A calendar that is current on every screen and every phone
Every community in one picture, without losing local control
