For concierges, onsite staff, and operators

Everything You Need to Run the Day

URBI gives onsite staff and operators one place to manage packages, work orders, visitors, and tasks. The last shift hands itself off, requests arrive already organized, and the paperwork writes itself while you focus on the people in the building.

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See a shift on URBIThe clock in list

The handoff

Tuesday, 7:00 AM shift

  • 9:14 PM

    38 packages scanned at the desk

    Kore · Residents notified automatically

  • 11:02 PM

    Contractor checked out, badge returned

    Kore · Entry and exit on record

  • 2:33 AM

    Security round completed

    Kore · Digital checklist filed

  • 6:12 AM

    Night note: lobby door sticking

    HERO · Work order created for day shift

Unknowns at clock in

0

A shift in the life

What does a shift look like on URBI?

A typical shift for onsite staff, from the 7 AM handoff Arthur already handled to the notes that hand off clean at 3. Six moments, each one the platform doing real work: Arthur on the overnight calls, Kore on your phone, the resident app in their hand, and the lobby screen doing its part too.

  1. Tuesday, 7:05 AM

    The old TuesdayClock in to a locked office, a full voicemail box, and no idea what happened after you left.

    The night already has an owner.

    The pinned notes are waiting before your coat is off, and the overnight timeline shows exactly what happened while you were gone. Arthur answered a 2 AM call from Unit 812 and logged it as a ticket, already assigned and sitting on your list.

    Handled by Arthur

    Arthur · Overnight

    Handoff, ready at 7:05 AM

    2:04 AM

    No heat call from Unit 812, logged by Arthur

    Ticket

    Assigned to maintenance, waiting for you

    Pinned note

    Elevator inspection today, 11 AM

    Arthur stayed on call all night

  2. Tuesday, 8:20 AM

    The old TuesdayA cart of boxes and a paper log that never quite matches what's actually on the shelf.

    The label does the typing.

    You photograph the shipping label and the AI scanner reads the tracking number, the carrier, and the unit before you type a thing. Residents get pinged the moment it's logged, so the desk phone stays quiet for the rest of the morning.

    Handled by URBI Kore

    Package operations

    Morning delivery, logged

    Carrier

    Read straight off the label

    Unit

    Matched automatically, no typing

    Resident

    Notified the moment it's shelved

    Twelve packages logged before nine

  3. Tuesday, 10:10 AM

    The old TuesdayA clipboard, a pen that's always missing, and a status update that lives only in your head until end of shift.

    The ticket travels with you, not behind you.

    The elevator inspection from this morning's note opens right on your phone. You log progress and a photo on site, and the status updates the moment you mark it done, no trip back to the desk required to make it real.

    Handled by URBI Kore

    Work order · On site

    Elevator inspection, Building A

    Opened

    From the pinned note, on your phone

    Progress

    Photo logged on site

    Status

    Updated the moment you mark it done

  4. Tuesday, 11:45 AM

    The old TuesdayA guest buzzes the gate, and you're guessing whether whoever they're visiting actually said yes.

    The resident approves it before the gate does.

    A guest scans the building's parking QR at the gate. The request lands on the resident's phone in the URBI App, they approve it in a tap, and the pass and its monthly allowance track themselves from there.

    Handled by URBI App

    Guest parking

    Visitor pass, Unit 1206

    Guest

    Scanned the parking QR at the gate

    Resident

    Approved from their phone

    Allowance

    Tracked automatically this month

    Approved in under a minute

  5. Tuesday, 1:30 PM

    The old TuesdayA double booked party room, a frustrated resident at the desk, and a maintenance closure nobody wrote down.

    One screen checks them in, one ticket closes the room.

    A resident checks in for their rooftop booking with a scan at the lobby screen, and the screen confirms it with a quick welcome. At the same moment, you set tomorrow's patio closure straight from the maintenance ticket, so nobody books a room that isn't ready.

    Handled by URBI Display

    URBI Display · Lobby

    Rooftop check in, 1:30 PM

    Resident

    Checked in with a QR scan at the screen

    Screen

    Confirms with a quick welcome

    Patio

    Closed for tomorrow, straight from the ticket

    Booked and blocked, no double booking

  6. Tuesday, 2:55 PM

    The old TuesdayA hallway handoff you half remember, and hoping the next shift catches what you forgot to mention.

    The next shift reads the day instead of guessing at it.

    You tag the last notes as you go, property with !, people with @, units with #, and pin the ones that matter. The next shift clocks in to the same clear timeline you started with this morning, not a hallway conversation.

    Handled by URBI Kore

    Shift log · Closing

    Shift notes, closed out

    ! Property

    Rooftop patio closed until Thursday

    @ People

    Vendor confirmed for Wednesday, 9 AM

    # Units

    1206 guest pass expires tonight

    Next shift starts on a clean handoff

The clock in list

What makes running a building feel harder than it should?

Operators are the first line of support, usually with the worst tools. Here is what changes on URBI.

I start every shift blind to what happened last night.

URBI logs everything that happened before, during, and after each shift. You clock in to a timeline, not a mystery: what was resolved, what is pending, and what needs you first.

Packages pile up faster than I can log them.

The AI label reader logs deliveries at the desk while smart lockers take the small parcels. Residents are notified automatically, and every handoff sits in a full chain of custody.

Walk ups, calls, and radios all at once, and I'm supposed to remember all of it.

Every request lands in one task system the moment it arrives. Arthur catches the calls and texts, and nothing depends on your memory at hour nine of a shift.

When something slips, it's my name on it.

Work orders, check ins, and rounds are logged with timestamps as you go. The record shows the work you actually did, which protects you as much as it protects the building.

How URBI changes the shift

Stay on top of every request.

From package deliveries to maintenance tickets, URBI keeps all tasks in one system. Nothing gets lost, and operators spend less time chasing updates.

Explore operations in URBI
  • Unified task and work order management
  • Package scanning and notifications
  • Visitor and contractor check in

Never start your shift in the dark.

URBI logs everything that happened before, during, and after each shift. Operators know exactly what has been resolved and what still needs attention.

See all of URBI
  • Shift based activity logs
  • Clear handoffs between staff
  • Real time updates and alerts

Work smarter, wherever you are.

URBI is designed for operators on the move: a staff app built for mobile first, not a desktop dashboard shrunk onto a small screen.

See the resident experience
  • A staff app built mobile first: inbox, bookings, operations, and tracking
  • On the go package scanning
  • A command palette that finds anyone or anything from the keyboard

The front desk

What does one photo of a label do?

You photograph the shipping label. The AI scanner reads the tracking number, the carrier, and the unit, you confirm, and the resident's phone buzzes before the package hits the shelf. Smart lockers take the small parcels, and every handoff sits in a full chain of custody.

  • Nine carriers recognized straight off the label
  • You confirm before anything posts. The scanner assists, you decide.
  • Pickup confirms in one tap, and the month's volume charts itself

Everything operators need, in one platform

The tools to handle daily requests, stay organized, and keep the building running smoothly, in one easy system.

Track every task

Create, assign, and resolve work orders in one place. Assign one to a vendor and they answer, schedule, and update it themselves from a link in their email. No login, no chasing.

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Smarter deliveries

Photograph the label and the AI scanner reads the tracking number, the carrier, and the unit before you type a thing. The resident's phone buzzes before the package hits the shelf.

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Easy check ins

A verification desk with a live queue, guest pass counts you can see before you approve one, and guest parking by QR with an allowance that tracks itself. No clipboard.

Learn more

Clear handoffs

Notes and events from your shift carry forward, so the next team always knows what happened.

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Automated checklists

Digital logs for inspections, security rounds, and building checks keep safety and compliance on the record.

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Ask and act with HERO

An Ask HERO panel sits above your inbox composer: it drafts the reply and proposes the ticket or note the thread calls for. Nothing sends until you confirm it.

Learn more

Operator questions, answered

Do I need to learn a complicated new system?

No. URBI is built to be intuitive and works from any device, and documentation covers the rest. There are no training programs to sit through; most operators run their first shift on it the day it arrives.

What happens to walk ups and phone calls?

They stop living in your head. Arthur answers calls, texts, and emails for the building, and every request becomes a tracked task the moment it arrives, whichever door it came through.

How do shift handoffs actually work?

URBI keeps a shift based activity log: everything resolved, pending, or flagged, with notes carried forward. The next team reads the timeline instead of relying on a hallway conversation.

Can I run my whole shift from my phone?

Yes. URBI is mobile first for operators: manage requests, scan packages, log visitors, and update work orders on the move, from any device.

Run the day, not the chaos.

Twenty minutes with the founder, your front desk's real workflows, and a straight answer on whether URBI fits.

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See it in a real building: how The Royal's team took back control of daily operations.

A different seat? Property managers, owners, and finance teams have their own pages, and every building type does too.