URBI AI · One intelligence, three surfaces
Clear Answers. Less Work.
One AI runs through all of URBI. Your team knows it as HERO, the workspace that answers questions and runs approved plans. Your community meets it as Arthur, the concierge that picks up every call, text, and email, day and night. And every weekday morning it lands in your inbox as the Chief of Staff briefing.
Always helpful. Always on. Always in plain language.
Arthur
Text Message
Gym door won't open with my fob
Logged + alerted security. Want temporary gym access on your phone?
Yes, please
Done. Access in your Wallet for 2 hrs. Ticket #4118 created. Have a great workout.
New service ticket
Drafted by HEROTitle
Resident fob reset, gym door
Building
The Royal
Asset
Resident fob · HID 4118
Assigned to
Security team
Priority
High
Gym Door
Access granted
Apple Wallet · 2 hr
Three names, one brain
HERO faces your team. Arthur faces your community. The Chief of Staff briefing faces your morning. All three are the same intelligence, and everything any of them does lands in the same live record.
HERO
In the office
The AI workspace for managers, owners, and staff inside URBI Kore. It works your questions like an analyst, drafts multi step plans you approve, and turns building data into answers anyone can act on.
- Real answers, or an honest no
- Numbered plans you approve step by step
- Charts, exports, and drafts in your inbox
- Included with Kore, advanced workflows on Premium
Arthur
On the phones
The community facing side of the same intelligence. Arthur answers every call, text, email, and in app chat on behalf of your property, 24/7, in your building's voice, and actually gets things done.
- Voice, SMS, email, and in app chat
- Four voices, each in two delivery styles
- Creates tickets, books, and follows up on its own
- Part of URBI Premium
Chief of Staff
In your inbox
The weekday briefing the intelligence writes about your properties before you sit down. Tickets, tasks, board activity, budget signals, and community sentiment, compiled for your role, not broadcast.
- Every weekday around 8 AM, property local time
- Tuned to your role: staff, manager, or board
- Opt in, and quiet days stay silent
- Part of URBI Premium
In action
What does URBI AI actually do?
Six moments from a building running on URBI AI. Scroll to flip through the stack.
Ask any question
Ask like a person, not a query
HERO answers questions about your building, policies, and operations in plain language, like a teammate who has read everything. And it doesn't stop at the answer when it spots the pattern behind it.
Arthur · 24/7
The 2 AM call, answered
Arthur answers every call, text, and email on behalf of your property, around the clock. It calms the caller, logs the ticket with the details, and the team walks in to work already triaged.
Automated routing
From inbox to assigned, instantly
HERO creates tickets, drafts replies, and routes requests to the right team the moment they arrive. The morning email pile becomes a morning work list.
Plans, not just replies
One ask becomes a plan
Tell HERO what happened and it drafts the whole response as a numbered plan: the notice, the work order, the follow up task. You approve it in one tap or step by step, watch each action run to done, and nothing ever fires on its own.
Stay ahead of issues
Three small tickets, one big warning
HERO spots trends and risks in your building data before they become problems. It reads the pattern, names the likely cause, and drafts the preventive move, then waits for a human to approve it.
Learns from you
When Arthur doesn't know, it asks
Unusual question? Arthur escalates to the manager with a summary, adapts the reply into its own voice, and saves the answer to the knowledge base. Every escalation makes the next one unnecessary.
HERO · The workspace
What can HERO actually do?
HERO is an AI workspace, not a chat box. It answers plain language questions by actually working the problem, turns multi step requests into plans you approve, drafts where you already work, and shows its reasoning every time.
A real answer, or an honest no
HERO works a question like an analyst: it checks your records, your documents and procedures, and the building's knowledge, and tries another route when one comes up empty. When it truly cannot find the answer, it says so instead of guessing.
Learn moreShows what it checked
Every answer carries a panel listing the sources HERO looked at to get there. You never have to take an AI's word for it, in chat or in the command palette.
Learn morePlans, not just replies
Multi step work becomes one numbered plan. Approve it all or step by step, watch each action run to done in real time, and a failed step stops the plan instead of pretending it worked.
Learn moreCharts, tables, and the full export
Answers come back as visualizations, several per question, with switchable chart types. Behind every abbreviated table sits a governed CSV export of the complete list.
Learn moreDrafts where you work
An Ask HERO panel sits above the inbox composer. It drafts the reply into the box and can propose the ticket, the task, or the notice the thread calls for. Nothing sends until you confirm.
Learn moreFluent in your books
HERO answers accounting questions within your permissions, spots charges that were never invoiced, and prepares reviewed journal corrections that a person posts. It shares one definition of past due with every dashboard, so its answer and your screen never disagree.
Learn moreAnd when you say go, HERO does the work itself, confirm first, every time:
- Service tickets
- Tasks
- Vendor work orders
- Vendor RFPs
- Unit access requests
- Amenity bookings
- News posts
- Notices
- Emails
- Push messages
- Event actions
- Emergency display banners
Arthur · The concierge
What makes Arthur more than an answering service?
Arthur resolves things, not just calls. It acts on requests directly in the platform, treats callers the way a great concierge would, and guards each household's privacy on every channel.
It gets things done
- Creates service tickets with the details already filled in
- Books amenities, registers parking, and pre schedules visitors
- Handles RSVPs, sends forms, and pulls receipts
- Sends payment links, and requests refunds with PM approval
- Verifies identity by PIN before anything sensitive
- Escalates the unknown to your team with a summary, then learns the answer
Manners and boundaries built in
- Waits out a mid sentence pause instead of cutting the caller off
- Reads the caller's mood in the background and matches its tone
- A hangup still produces the transcript, the summary, and your notification
- Answers about the caller's own household only, nobody else's
- Transfers are consent first, and Arthur never dials a number a caller supplies
- A forwarded email from a trusted address gets its reply sent to the original sender
The voices
Choose your building's voice
Your concierge answers as Arthur, Theo, Adriana, or Kora, the same personas you choose from in the product's settings. Press play and meet them.
Arthur
The original, warm and dependable
Theo
Approachable and easygoing
Adriana
Clear, professional, and steady
Kora
Bright and personable
Every voice comes in two delivery styles, professional and friendly, and the persona you pick carries consistently across calls, texts, emails, and chat.
Chief of Staff · The briefing
What lands in your inbox at 8 AM?
Every weekday morning, the intelligence that ran your building all night writes you a briefing: what needs a decision, what moved, and what is quietly drifting, across every property you cover.
Compiled per person: your properties, your role, your window.
Staff and managers get the last day. Boards are briefed Monday and Friday, with everything since their last briefing.
Strictly opt in, with unsubscribe in every email, and it pauses itself when you stop using URBI.
On a genuinely quiet day it stays silent. No filler email.
Chief of Staff
Weekday · 8:00 AMTuesday briefing · Maple Court and 2 more properties
Two need a decision from you. One stalled overnight.
Reserve fund vote closes Thursday. Quorum at 64 percent.
Utilities trending above plan for a second week.
Arthur handled 14 conversations. Tone: calm.
Two quotes waiting on your approval.
Sent to staff, boards, and property managers only. Never residents.
The guardrails
Why can you trust an AI this close to your building?
Because it is built to be held accountable. URBI AI proposes, people approve, and every answer shows its work.
Every action is a proposal until a person confirms it, on every surface. Reads run instantly; changes wait for you.
HERO shows what it checked with every answer, so you can audit the reasoning, not just the result.
The AI holds the permissions of the person asking, scoped to their properties. It never sees more than you do.
An honest "I could not find that" beats a confident guess. HERO is built to stop, not to improvise.
A weekly AI usage allowance per property, with a visible meter and a hard stop. Arthur's conversations never count against it.
Every release passes repeated real model checks against a live evaluation property before it ships. We test our AI like software, not by eyeballing it.
Arthur speaks your building's language
Arthur adapts its vocabulary to match the property it serves. The terminology flows through every interaction: conversations, messages, notifications, and the dashboard.
URBI AI, answered
What is the difference between HERO, Arthur, and the Chief of Staff?
They are three expressions of the same intelligence. HERO is the workspace your team uses inside URBI Kore: answers, plans, drafting, and routing. Arthur is the concierge your community talks to on voice, SMS, email, and in app chat. The Chief of Staff is the weekday briefing that same intelligence writes to your inbox each morning. All three work the same live record.
What is the Chief of Staff briefing?
A weekday email, delivered around 8 AM in your property's local time, covering what needs attention across your properties: tickets, tasks, board activity, budget signals, community sentiment, vendors, and news. It is compiled for your role (staff and managers get a daily window, boards a wider one), it is strictly opt in, it skips genuinely quiet days, and it goes to staff, boards, and managers only, never residents. Part of URBI Premium.
Can HERO or Arthur take actions without approval?
No. Reading and answering happens instantly, but every action, from a service ticket to an email, stays a proposal until a person confirms it. Multi step plans run step by step with live statuses, and a failed step stops the plan rather than pretending it succeeded.
What channels does Arthur support?
Voice calls (AI powered phone conversations), SMS and text messaging (two way instant replies), email (including trusted forwarded emails, answered back to the original sender), and in app chat. All channels feed into one dashboard.
How does Arthur handle questions it cannot answer?
It escalates to the PM via SMS, email, or dashboard with a summary. The PM replies with guidance. Arthur adapts the response into its own voice and sends it to the community member. If no PM reply comes within one hour, Arthur notifies the community member and creates a task. Late PM responses still get relayed.
Does URBI AI learn over time?
Yes. Every PM escalation response becomes a knowledge base entry, matched semantically so differently phrased questions still find it. Knowledge is scoped by property with company wide sharing, and your team can view, edit, and delete entries at any time.
What property types does Arthur support?
Residential (condos, apartments, HOAs), commercial (office towers, mixed use), and education (universities, K-12 districts). Arthur adapts its terminology for each.
Is Arthur available 24/7?
Yes. Arthur answers calls, texts, and emails around the clock. Follow up messages are sent during business hours (8 AM to 8 PM).
How is community member data protected?
Arthur answers about the caller's own household only, enforced in one place across every channel. Identity is verified by PIN with securely hashed storage and rate limited attempts, transfers are consent first, and every conversation is logged and auditable.
How do you keep AI usage predictable?
Each property gets a weekly AI usage allowance with a visible meter and a hard stop at 100 percent, shared by the whole team and reset every Monday morning. Arthur's calls, texts, emails, and chats never count against it, so your community's concierge keeps answering regardless.
Where do I use HERO?
Inside the URBI Kore web dashboard: a full workspace on desktop and a compact layout on mobile web for staff. Residents never see HERO; they meet the same intelligence through Arthur.
How does URBI AI integrate with the rest of URBI?
It is built in, not bolted on. Tickets, bookings, access requests, and knowledge entries created by HERO and Arthur flow directly into URBI Kore, and the Chief of Staff briefing reads from the same live record. No separate integration required.
Explore the rest of URBI
Ready to give every community member a concierge?
See how URBI AI handles the questions, the tickets, the 2 AM calls, and the morning briefing for properties like yours.