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Help Center

How Can We Help?

The URBI Help Center is where every guide to running URBI lives: setting up your building, day to day operations, billing and reporting, and the resident app. Search for what you need, or browse the collections below to find your answer.

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493 articles across 12 collections. Press Cmd K or Ctrl K to search from anywhere on this page.

Browse by Collection

Each collection groups the articles for one part of URBI, so you can read a whole topic end to end instead of hunting article by article.

URBI App and Portal

Using the URBI resident app and the owner portal

77 articlesOpen collection

URBI Kore for Education

How-to Guides for Education Managers and Staff

5 articlesOpen collection

Getting Started with Kore

Your first look at URBI Kore, the dashboard, and how to move around it

5 articlesOpen collection

Operations

Service tickets, tasks, vendors and building assets

24 articlesOpen collection

URBI Kore Accounting

Property accounting, billing, and the general ledger

228 articlesOpen collection

Building

Units, board decisions, the logbook and your building documents

15 articlesOpen collection

Amenities

Setting up amenities, taking bookings, payments and deposits

67 articlesOpen collection

Events

Creating community events, tickets, attendees and notifications

13 articlesOpen collection

Tracking

Visitors, packages and guest parking

3 articlesOpen collection

Communication

News, chat, email replies and who receives them

21 articlesOpen collection

HERO and Arthur

The AI that answers your data questions and handles resident cases

33 articlesOpen collection

Settings

Configuring payments, devices and the rest of your property setup

2 articlesOpen collection

Still Need a Person?

Articles answer most questions, but not every one. If what you need is not here, email us and a member of the URBI team will reply. We read every message ourselves, no ticket queue, no bot.

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