For condos, rentals, and residential communities

Smarter Living Starts Here

URBI runs residential buildings on one platform. Residents book amenities, pay, and submit requests from the app. Managers and boards run operations, governance, and communication in URBI Kore, with HERO AI at their side and Arthur answering residents around the clock.

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See a Tuesday on URBI

Arthur

Text Message

Today · 9:14 PM

Gym door won't open with my fob

Logged + alerted security. Want temporary gym access on your phone?

Yes, please

Done. Access in your Wallet for 2 hrs. Ticket #4118 created. Have a great workout.

New service ticket

Drafted by HERO

Title

Resident fob reset, gym door

Building

The Royal

Asset

Resident fob · HID 4118

Assigned to

Security team

Priority

High

Gym Door

Access granted

Apple Wallet · 2 hr

A day in the life

What does a Tuesday look like on URBI?

A typical day in a residential building, from the 8 AM voicemail box that never fills up to the 5 PM you actually leave at. Seven moments, each one the platform doing real work: Arthur on the phones, HERO AI in the office, Kore and the resident app everywhere else.

  1. Tuesday, 8:02 AM

    The old TuesdayUnlock the office to a full voicemail box and a lineup at the desk.

    The overnight calls answered themselves.

    Arthur picks up for the building around the clock, across voice, SMS, email, and in app chat, in the building's tone of voice. Requests from the night arrive as logged conversations, not as voicemails to return.

    Handled by Arthur

    Arthur · Overnight

    Three conversations, handled

    11:48 PM

    Noise report on 14, logged and acknowledged

    1:12 AM

    Visitor parking question answered by text

    6:51 AM

    Leak reported by phone, flagged for the morning

    Arthur stayed on call all night

  2. Tuesday, 8:30 AM

    The old TuesdayAn hour of inbox archaeology to find out what actually needs you.

    One brief instead of forty tabs.

    Inside URBI Kore, HERO AI gives managers, owners, and staff instant clarity: what changed overnight, what needs a decision, and what can wait. The Chief of Staff brief lands in a fixed format you can read with your first coffee.

    Handled by HERO AI

    HERO AI · Chief of Staff

    Tuesday morning brief

    Overnight

    Three resident conversations, one flagged

    Today

    Two vendor visits, one amenity turnover

    Needs you

    Approve the leak work order

    Generated before you sat down

  3. Tuesday, 9:15 AM

    The old TuesdayA leak call becomes phone tag with three plumbers and a sticky note.

    A leak becomes a work order, not a fire drill.

    The resident submits the request from the app with photos attached. Kore tracks it start to finish and auto assigns the right vendor by category, and the vendor stays in the loop without ever needing a login.

    Handled by URBI Kore

    Service ticket · New

    Water under kitchen sink, Unit 1104

    Photos

    Two attached by the resident

    Category

    Plumbing

    Vendor

    Auto assigned and notified

    Status: Assigned

  4. Tuesday, 10:30 AM

    The old TuesdayA courier drops forty boxes and the concierge reaches for the clipboard.

    Forty boxes, zero clipboard.

    The desk logs larger packages with URBI's AI label reader while smart lockers take the small parcels. Every handoff sits in a full chain of custody, and residents see their deliveries right on the app home page.

    Handled by URBI Kore

    Package operations

    Morning delivery logged

    Desk

    Labels read by AI, no typing

    Lockers

    Small parcels assigned a door

    Residents

    Notified in the app

  5. Tuesday, 12:40 PM

    The old TuesdayParty room requests by email, a deposit cheque, and a double booking anyway.

    The party room books itself over lunch.

    Residents reserve amenities straight from the app with capacity aware scheduling, automatic email confirmations, deposit handling, and cancellation rules enforced. They pay in app with Apple Pay or Google Pay, and the booking can live in their Apple Wallet.

    Handled by The URBI App

    Amenity booking

    Rooftop patio, Saturday 6 PM

    Capacity

    Checked before it confirms

    Deposit

    Held automatically

    Payment

    Apple Pay, done in seconds

    Confirmation emailed to the resident

  6. Tuesday, 2:15 PM

    The old TuesdayA board member asks where the AGM stands. The answer lives in four inboxes.

    The board sees it live, so nobody has to ask.

    The governance suite distributes documents, runs in app voting with eligibility verification, and tracks quorum automatically with a full audit trail. Bylaws, minutes, budgets, and AGM packages live in one document hub instead of a filing cabinet.

    Handled by URBI Kore

    Governance · AGM

    Special resolution vote

    Ballots

    48 of 79 units voted in app

    Quorum

    Reached at 1:52 PM

    Audit trail

    Every ballot verified and logged

  7. Tuesday, 4:55 PM

    The old TuesdayLeave late, take the inbox home, brace for Wednesday.

    Five o'clock, and the building keeps running.

    The elevator notice went out once and reached the app, email, and the lobby displays. HERO AI has the day summarized, and Arthur has the night shift. You go home. The platform stays on.

    Handled by URBI

    End of day

    Tuesday, closed out

    Announcement

    Posted once, seen everywhere

    Work orders

    The morning leak, resolved and logged

    Tonight

    Arthur is on call

    See you Wednesday

Everything you need in one place

The Tuesday above runs on the same set of tools, every day of the week. This is what residential buildings get out of the box.

Amenity and event management

Capacity aware scheduling for gyms, patios, party rooms, and lounges, with automatic confirmations, deposit handling, and cancellation rules enforced.

Learn more

Package and visitor operations

AI label reading at the desk, smart locker integration, a full chain of custody, and digital guest and parking access.

Learn more

App payments

Amenity, parking, and elevator bookings paid in app with Apple Pay and Google Pay, with passes that live in Apple Wallet.

Learn more

Arthur, the resident concierge

Voice, SMS, email, and in app chat in the building's tone of voice, answering residents around the clock. Available on Premium.

Learn more

HERO AI for managers

Tell HERO an elevator is down and it drafts the notice, the work order, and the follow up task as one plan. You approve it in a tap, and nothing fires without you. The Chief of Staff brief opens every morning on Premium.

Learn more

Community and governance

Announcements, events, a document hub, and in app board voting with eligibility verification and live quorum tracking. Board members clear a whole agenda of open decisions from their phones in one sitting, and every vote lands in the audit trail.

Learn more
See all of URBI

Building Health Score

Is your building actually well run?

Every board asks it, and most have no way to answer it. URBI scores your building from 0 to 100 on adoption, engagement, and operations, benchmarked live against every other building on the platform. It is the number the board can put in the AGM package, with the plan to raise it attached.

Benchmarked against buildings across the platform, not a gut feeling

Weighted by what actually happened in the last 30 days

Every score ships with its own quick win list, rated by effort

Maple Court · This week

84

Platform average: 71

Start scanning packages with the AI scanner

Low effort

Turn on the morning brief for the board

Low effort

Move the next AGM vote into the app

Medium effort

The one day that counts

What happens when the alarm goes off?

Most days, the lobby and elevator screens rotate news, events, and the weather. On the day it matters, a fire alarm becomes a proposed action, a human holds to confirm, and seconds later every display in the building is carrying the same evacuation instructions.

  • One takeover reaches every screen in the building at once
  • A human confirms before anything fires. Always.
  • The same alert lands on resident phones through the app
  • It clears on schedule, and the whole event is logged

For treasurersIn Beta

What does the board package write itself with?

URBI Accounting arrives up to 90% pre reconciled before close, and the parts a board actually reads come ready.

  • Reserve fund reporting built for condo boards
  • An AI CFO narrative in a calm board tone, embedded into the board package PDF
  • Deposit and trust funds provably separate: a hard guardrail keeps them out of operating cash
See the whole accounting engine

Residential questions, answered

Does URBI work for condo boards?

Yes. Boards get the governance suite: document distribution, in app voting with eligibility verification, automated quorum tracking, and a full audit trail, plus clear reporting inside Kore on desktop.

Can HOAs use URBI?

Yes. URBI is built for residential communities, and HOAs run on it the same way condo corporations do: amenities, requests, payments, documents, and voting in one place.

What do residents actually use?

The URBI App on iOS and Android, a free download fully integrated with Kore. Residents book amenities, submit maintenance requests with photos, pay in app with Apple Pay or Google Pay, track packages, and follow the community board.

How much training does my team need?

None. URBI is built to be intuitive, and documentation covers the rest. There are no mandatory training programs to schedule or pay for.

Does URBI handle accounting?

Accounting is in Beta. It brings AI consolidation, AI processing of invoices and receipts, and books pre reconciled before month end at up to 90 percent accuracy. Ask about the Beta program when you book a demo.

Run Smarter, Build Stronger

URBI transforms residential buildings from disconnected systems into clear, connected, and profitable communities.

  • Reduced service load on property managers
  • Every board vote logged with a full audit trail, cleared from a phone
  • Stronger resident satisfaction and retention
  • A live health score benchmarked against every building on the platform

Schedule a Demo

See it in a real building: how The Royal took back control of a 250 unit high rise.

Not residential? URBI also runs commercial buildings and K-12 schools.