How to Add Knowledge from a Case
Save questions and answers directly from the case drawer to Arthur's knowledge base via KB Quick-Add.
Last updated
When a case reveals a question Arthur should know how to handle in the future, you can save the question and answer directly from the case drawer. This is called KB Quick-Add. The entry goes into Arthur's knowledge base immediately.
Steps
Open Communication in the sidebar, click HERO Arthur, then click the Follow-ups tab. Click a case to open it.
Click KB Quick-Add in the controls panel. The Add to Knowledge Base form opens.
The Problem Pattern and Resolution Steps fields are pre-filled from the case context. Review them and edit as needed — write the answer the way you'd want Arthur to explain it to a resident.
Check the Available for all properties toggle. By default this is on (enabled), meaning Arthur will use this knowledge base entry across all properties you manage.
Leave it on if the answer applies everywhere (e.g., a general policy question).
Toggle it off if the answer is specific to just this property (e.g., a building-specific maintenance contact).
Click Save to Knowledge Base. Arthur's knowledge base is updated immediately.
Tip: If the service ticket for this case is already marked resolved, the Problem Pattern and Resolution Steps fields will auto-fill from the resolution details — just review and save.