For property managers

Do Less Admin. Grow Your Portfolio.

URBI centralizes operations into one platform and HERO AI automates the heavy lifting. Arthur answers residents around the clock, requests route themselves to the right vendor, and every decision lands in an audit trail. You manage the building; the platform manages the noise.

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See a Tuesday on URBIThe 2 AM list

While you slept

Tuesday, overnight

  • 11:52 PM

    Noise complaint, 14th floor

    Arthur · Answered, logged, resident acknowledged

  • 1:07 AM

    Resident locked out, lost fob

    Arthur · Temporary key issued to Wallet

  • 6:05 AM

    Leak under sink, Unit 1104

    HERO · Ticket drafted, plumber assigned

  • 6:48 AM

    Party room booking question

    Arthur · Answered, booking confirmed

Waiting for you at 8:00 AM

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A day in the life

What does a Tuesday look like with URBI?

A typical day for a property manager, from the 8 AM brief that already knows what happened overnight to the 4:55 PM you actually leave on time. Six moments, each one the platform doing real work: HERO AI in the office, Arthur on the phones, Kore running the rest.

  1. Tuesday, 8:00 AM

    The old TuesdayUnlock the office to a full voicemail box and a stack of sticky notes from the weekend.

    The overnight calls answered themselves.

    Arthur stayed on the phones through the night across voice, SMS, email, and in app chat, and the Chief of Staff briefing has it all waiting in one weekday morning brief: what came in, what got logged, and what actually needs you.

    Handled by HERO AI

    Chief of Staff · Tuesday brief

    Portfolio morning brief

    Overnight

    Four resident conversations, all logged by Arthur

    Routed

    One access request, one noise complaint

    Needs you

    A leak at Birchwood, flagged for review

    Generated before you opened your inbox

  2. Tuesday, 9:15 AM

    The old TuesdayAn email about a stuck garage door turns into four forwards and a game of phone tag.

    An email becomes a ticket before your coffee's cold.

    Email to ticket routing reads the message, opens the work order, and assigns it to the right vendor by category. HERO drafts the reply back to the resident, in the building's tone, ready for you to send in one tap.

    Handled by URBI Kore

    Service ticket · New

    Garage door sensor, Birchwood Tower

    Source

    Resident email, converted automatically

    Vendor

    Auto assigned by category

    Reply

    Drafted by HERO, waiting on your tap

    Status: Assigned

  3. Tuesday, 11:30 AM

    The old TuesdayThree vendor quotes sit in three email threads, and comparing them means three browser tabs.

    Three quotes in, one decision out.

    Vendors answer the RFP straight from an emailed link, no login required. Once the quotes are in, the ticket escalates into a board decision with the comparison attached, ready for a vote instead of a meeting.

    Handled by URBI Kore

    RFP · Roof membrane repair

    Three vendor quotes compared

    Vendor A

    Quote in, scope attached

    Vendor B

    Quote in, scope attached

    Vendor C

    Quote in, scope attached

    Escalated

    Sent to the board as a decision

    Vote opens for the board

  4. Tuesday, 1:45 PM

    The old TuesdayA damage dispute over a party room deposit means a folder of email screenshots and a resident who is certain you're wrong.

    The deposit dispute closes in one popup.

    The booking's photo evidence sits right next to the deposit decision. Keep it, return it, or reverse it, and the whole call logs itself to an audit trail the resident can see too.

    Handled by URBI Kore

    Amenity deposit · Party room

    Booking closed, Unit 902

    Photos

    Before and after, attached to the booking

    Decision

    Partial return, damage confirmed

    Audit trail

    Logged automatically

    Resident notified in the app

  5. Tuesday, 3:20 PM

    The old TuesdayA policy change means writing the same notice four times and hoping nobody's building gets missed.

    One notice, every building, at once.

    One post fans out across every property in the portfolio, each building publishing at its own local send time. It lands on the app, email, and the lobby screens without a second draft.

    Handled by URBI Kore

    Portfolio announcement

    Elevator maintenance notice

    Properties

    Sent to all four buildings

    Timing

    Each at its own local send time

    Channels

    App, email, and lobby screens

    Posted once, live everywhere

  6. Tuesday, 4:55 PM

    The old TuesdayLeave late, take the portfolio home in your head, and start tomorrow already behind.

    You ask HERO how the day went. It already knows.

    A plain language question inside Kore pulls the day into one answer: what closed, what's open, what the board needs to see. Arthur takes the phones tonight. You close the laptop.

    Handled by HERO AI

    Ask HERO

    How did Tuesday go?

    Tickets

    The leak and the garage door, both resolved

    Board

    Roof RFP decision now open for a vote

    Tonight

    Arthur is on call

    Nothing waiting for you tomorrow

The 2 AM list

What keeps property managers up at night?

Every manager carries the same short list. Here is what happens to it on URBI.

I can't take a real vacation. The building lives on my phone.

Arthur answers residents around the clock on voice, SMS, email, and in app chat, and HERO drafts the tickets while you are away. You come back to a record, not a backlog.

One missed email, and I'm the one who gets blamed.

Nothing lives in your inbox anymore. Every request becomes a tracked ticket with a full history and an audit trail, so the answer to what happened is always one search away.

Board meetings feel like ambushes.

Boards see the same live record you do: tickets, decisions, documents, votes. When everything is visible all month, nobody saves surprises for the meeting.

I spend my day forwarding messages instead of managing.

Requests route themselves: vendor auto assignment by category, real time updates back to residents, and HERO handling the repetitive replies. The vendor runs the whole job from an emailed link, no login, no account. Forwarding is the platform's job now.

How URBI changes the job

Happier tenants. Faster responses.

URBI centralizes communication and service requests into one platform so nothing slips through the cracks. With HERO AI assisting, responses are instant, in the building's tone, and always professional.

See the resident experience
  • Centralized service ticket system
  • AI powered responses and routing
  • Real time notifications and updates

One dashboard for every task.

No more juggling disconnected systems. Your dashboard is a drag and drop grid you assemble from more than fifteen widget categories, and HERO turns a multi step request into a numbered plan you approve in a tap.

Explore unified operations
  • Unified operations dashboard
  • Automated task triage and workflows
  • Portfolio wide visibility across multiple buildings

Stay compliant without the stress.

URBI creates a reliable audit trail for every decision, request, and inspection. Every board decision generates its own PDF for the package, batch voting clears the agenda before the meeting, and HERO helps track deadlines and flag risks.

Learn about compliance in URBI
  • Automated compliance reminders
  • Logged board decisions and approvals
  • Complete audit trails for inspections and service history

The tools doing the work

Everything above runs on the same platform, with HERO AI in the office and Arthur on the phones.

Arthur, the concierge who never clocks out

Phone, text, email, and in app chat that answers resident inquiries instantly from building policies, news, and documents. Every response logged, no call center required.

Learn more

Ask HERO anything

Policies, unit history, what happened last week: plain language answers inside Kore, and every one carries a panel showing exactly which records HERO checked. You never just take its word for it.

Learn more

HERO summaries and briefs

Never walk into a meeting blind. Full reports with trends, action items, and incident history, plus daily briefs across your whole portfolio.

Learn more

Vendors, no login required

Vendors get an emailed link and run the whole job from it: respond to the RFP, schedule the visit, tick off the subtasks. No account, no password resets, no chasing, and every step lands on your ticket.

Learn more

In app payments

No more chasing receivables. Occupants pay from the app for faster cash flow and less admin.

Learn more

Parking and visitor management

Track parking, issue guest passes, and log visitors, with real time visibility into who is on site and when.

Learn more

Coming soon

COI Tracking

Vendor and policy certificates centralized in one place, with automatic expiry alerts before anything lapses.

Asset Management

Track every asset with its lifecycle, warranty, and replacement schedule in one system.

The portfolio

How do you grow without multiplying the admin?

One login runs every building. A new teammate is one email invite away, and she lands with her properties already attached and access already active.

  • One login, a portfolio wide roll up, per building data kept separate
  • Every building scored 0 to 100 and benchmarked against the platform average
  • Each score ships its own quick win list, so you always know which building needs you next
  • One announcement fans out to every property, each at its own local send time
See how Key Condo scaled to 17 properties

AccountingIn Beta

What if the books closed themselves?

You are the one who answers for the numbers, so the engine works for you: books arrive up to 90% pre reconciled before close, and month end becomes a review, not a rebuild.

  • Automatic payouts on the cadence you set, with vendor receipts sent for you
  • Late fees checked against the property's jurisdiction before any fee posts
  • An AI CFO narrative written daily, in a board tone and a manager tone, embedded into the board package PDF
See the whole accounting engine

Property manager questions, answered

How much of the day to day can URBI actually take over?

The repetitive layer: Arthur answers resident inquiries on every channel, requests become tickets that route themselves to the right vendor by category, and HERO drafts summaries, briefs, and replies. You keep the decisions; the platform keeps the noise.

Will my board actually use it?

Boards get live visibility into tickets, documents, decisions, and votes, with the governance suite handling AGMs, quorum tracking, and audit trails. There is nothing to train: URBI is built to be intuitive and documentation covers the rest.

Does URBI work across multiple buildings?

Yes. One login, a portfolio wide roll up, and HERO daily briefs that cover every property you manage, so growing the portfolio does not mean multiplying the admin.

What happens after hours?

Arthur stays on call across voice, SMS, email, and in app chat, in the building's tone of voice. Overnight requests arrive as logged conversations with tickets already drafted, not as a voicemail box to clear at 8 AM.

Does URBI handle accounting?

Accounting is in Beta. It brings AI consolidation, AI processing of invoices and receipts, and books pre reconciled before month end at up to 90 percent accuracy. Ask about the Beta program when you book a demo.

Get your evenings back.

Twenty minutes with the founder, your buildings, your workflows, and a straight answer on whether URBI fits.

Schedule a Demo

A different seat? Owners, building operators, and finance teams have their own pages, and every building type does too.