Features · HERO AI Intelligence
Your Building's Intelligence, Built In
HERO AI is the brain of URBI. It answers questions, automates tasks, and delivers insights in plain language so managers, owners, and staff spend less time on admin and more time creating impact. The same intelligence reaches residents through Arthur.
HERO AI · Community Facing Intelligence
Arthur: HERO AI in Action
Arthur is where HERO AI meets community members. It uses natural language understanding to interpret requests, vector similarity search to match questions against a growing knowledge base, and AI generation to craft context aware responses. Every capability on this page (language understanding, automation, learning) comes to life through Arthur's daily interactions.
Phone, text, and email are answered automatically by Arthur, the resident facing surface of the same intelligence, covered in full on the URBI AI product page. Arthur resolves up to 80% of inquiries on its own, logs every request, and routes the rest to your staff.
HERO assistant
Ask and get answers instantly.
From policies to tenant details, HERO Assistant responds in plain language. It's like having a superhuman assistant with total building knowledge at your fingertips, reachable from anywhere in Kore.
- Plain language answers over building data
- Cmd K from any screen
- # entity search
- ? to ask from anywhere
- Saved queries
New in URBI Kore
- HERO now shows its work. A What I checked panel lists exactly what it looked at to reach an answer.
- Save the questions you ask every week and rerun them in one click.
Arthur, the resident concierge
24/7 front line for requests.
Phone, text, email, and in app chat are answered by Arthur, the resident facing surface of the same intelligence that powers HERO. It resolves up to 80% of inquiries automatically, logs every request, and routes the rest to staff when needed. Arthur verifies each contact by PIN, learns from every manager response, and escalates what it cannot answer instead of guessing.
- Voice calls, SMS, email, and in app chat
- PIN verified contacts
- Learns from PM responses
- Escalates what it cannot answer
- Replies to forwarded emails correctly
New in URBI Kore
- Arthur never misses a forwarded email. It replies to the original sender rather than the front desk forwarder.
Daily briefs
Daily briefs and action items.
Get a complete report of everything happening in your building or portfolio. HERO AI summarizes incidents, trends, and next steps so you never go into a meeting blind. The Chief of Staff briefing delivers it as a weekday AI email, tuned for staff, board, and PM editions.
- Weekday AI email briefing
- Incidents, trends, and next steps
- Staff, board, and PM editions
HERO package scanning
Automated delivery management.
Scan packages and let HERO AI log, notify, and track them automatically. No manual data entry and no missed deliveries.
- Auto detect and log
- Unit matching
- Automatic resident notification
HERO article writer
Generate news articles in seconds.
HERO drafts news articles directly inside URBI Kore, with selectable tone options so every post sounds like your building. Pull high quality stock images straight from Unsplash, then save the post as a draft or schedule it for later.
- Tone options
- Unsplash stock images
- Drafts and scheduling
HERO event planner
AI powered event creation.
Create and organize building events with AI powered suggestions and scheduling. HERO helps plan everything from tenant gatherings to community celebrations.
- AI powered suggestions
- Event scheduling
HERO service ticket creator
Automated ticket generation.
HERO automatically generates service tickets from resident requests and issues. It understands the context and creates properly categorized, prioritized tickets instantly. Inbound and forwarded emails route straight to a ticket, so no one has to retype a request, and HERO recognizes when a message is actually an access request.
- Email to ticket routing
- Context aware categorization and priority
- Access request recognition
AI in the books
Smarter books, less manual work.
URBI Accounting is in beta, with AI running through it. HERO reads invoices and receipts, builds budget forecasts with variance narratives, and keeps the books pre reconciled before month end at up to 90 percent accuracy. See the full engine on the accounting page.
- AI invoice and receipt processing
- Budget forecasts and variance narratives
- Books pre reconciled before month end at up to 90 percent accuracy
Ready to Experience AI Intelligence?
Transform your building operations with intelligent automation, instant insights, and 24/7 AI assistance.