About URBI · Milestones

URBI Milestones and Achievements

URBI was founded in Calgary in 2023 and now runs daily operations for thousands of units. HERO AI shipped in April 2025, Arthur answers the phone, URBI Display is live, and a full accounting engine is in Beta, with a Best Design award along the way.

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Read the story so far

The story so far

How did URBI get here?

No stealth years and no slow ramp. URBI went into live buildings early, shipped relentlessly, and put two AI agents to work inside real operations. Here is the timeline.

  1. Founded in Calgary

    URBI starts in Calgary, Alberta, with one conviction: a building should run on one system, not five. The goal from day one is a true Building OS that connects managers, boards, staff, and residents.

  2. Beta in real buildings

    URBI goes into live buildings, not a lab. The resident app starts shipping in May 2024 and has not stopped since, with more than twenty releases to date.

  3. Public launch

    URBI opens to the public: the resident app on iOS and Android, URBI Kore for managers, boards and staff, and one source of truth for the building.

  4. HERO AI ships in version 1.6.0

    The manager's AI arrives, built into the core rather than bolted on. HERO answers plain language questions across the property's records and proposes the next action. People approve, HERO does the work.

  5. Version 2.0

    A complete interface redesign, in app board voting with eligibility checks and quorum tracking, and a marketplace rebuilt from the ground up with cart and product questions.

  6. Arthur picks up the phone

    Residents get their own concierge. Arthur answers voice, SMS, email, and in app chat in the building's tone of voice, in ten languages, and brings a person in only when a decision needs one.

  7. URBI Display ships

    Branded lobby and elevator screens with building news, events, local news and weather, and an emergency takeover for fire, water, or board notices. Printed notices retire.

  8. The breakout year

    More than twenty releases, a full accounting engine in Beta, and a team growing across Calgary and Dallas. Year one energy, compounding fast.

Recognition

What recognition has URBI earned?

One award for the product, and one for a customer who runs her whole company on it. We are proud of both, and we keep them separate.

URBI award

Best Design

URBI holds a Best Design award. Design is not a coat of paint here: version 2.0 rebuilt the entire interface in October 2025, and the resident app has shipped more than twenty releases since May 2024, each one tested like software before it reaches a building.

Customer recognition

Best Property Manager in Calgary, 2025

Dana Bouwman, president of Key Condo, was named Best Property Manager in Calgary in 2025 while running 17 properties and more than 2,000 residents on URBI. The award is hers. The operating system behind it is ours.

Read the Key Condo story

Proof in real buildings

What has URBI proven in real buildings?

Two published case studies, one luxury high rise and one property management company, both in Calgary, both measured.

Case study

The Royal

A 250 unit luxury high rise replaced paper logbooks, spreadsheets, and disconnected tools with one source of truth for visitors, packages, amenities, work orders, and daily logs.

Units
250
Hours saved weekly
40+
Platform adoption
83%
Fewer requests
80%
Fewer manual errors
95%
Read The Royal story

Case study

Key Condo

A property management company moved every ticket, note, and unit history out of personal inboxes and into URBI, and grew its portfolio without adding overhead.

Properties on URBI
17
Residents
2,000+
Daily touchpoints
100+
Dedicated managers
4
Read the Key Condo story

And across the platform

80%

Less admin work

5x

Faster service

Up to 80%

Of inquiries resolved by Arthur

20+

Releases since May 2024

See all customer stories

Where URBI is going

What is URBI building next?

Running the building is table stakes. The next chapters put the money layer, the physical assets, and new kinds of communities on the same operating system.

In Beta

The accounting engine

A full double entry accounting engine: general ledger, receivables, payables, trust accounting, automatic bank reconciliation, and more than forty reports. Arthur for collections and Arthur for lease re signing arrive alongside it. HERO proposes the entries, a person posts them.

Join the Beta program

Coming to Premium

Asset Management and Certificate of Insurance tracking

Every asset with its lifecycle and warranty, and every vendor certificate with its expiry, tracked inside the same system that runs the building. Both land in Premium.

Talk to us about Premium

Founding communities

Senior living shapes what ships next

Senior living communities that join now work directly with the founding team around family communication, life enrichment, and multi community oversight, and shape the roadmap.

See URBI for senior living

Calgary and Dallas

A team growing on both sides of the border

URBI is headquartered in Calgary, growing across Calgary and Dallas, and remote first across more than fifteen countries. The product is the sales team, and the team is growing to match it.

See open roles

The operating system for every building on earth.

That is the line we are building toward. Every release on this page is a step on that road.

See what the next milestone looks like in your building

Read the customer stories, follow the release notes, or book a demo and see HERO and Arthur at work.

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Customer stories

Every release, as it ships, lives in the release notes.