Features · Operations and workflow
Operations That Just Work
URBI Kore brings every operational function into one Building OS. From work orders, vendor RFPs, and board votes to parking and packages, everything is unified and powered by HERO AI so you can focus less on admin and more on running your building.
Work orders and service tickets
Track and resolve maintenance tasks seamlessly.
Create, assign, and complete work orders with full visibility. HERO AI helps prioritize urgent tasks and surfaces trends so small issues don't become major problems. Underneath sits the full toolkit: recurring schedules for routine maintenance, subtasks and collaborators for shared ownership, and a complete activity log on every job.
- Recurring schedules and tasks
- Subtasks and collaborators
- Calendar view of due work
- Projects, labels, and categories
- Comments and activity log
- QR identifiers for on site lookup
- Access requests tied to tickets
- Waiver collection
- Personal to do lists
New in URBI Kore
- Never leave a ticket orphaned. Removing a teammate with open work walks you through transferring it to another eligible team member first, and the new owner gets one summary notification.
- Schedule amenity closures directly from service tickets, with automated booking management and resident notifications handled for you.
Vendors and RFPs
Your vendor bench, organized and accountable.
Maintain a centralized record of every vendor, contract, and performance history, with AI assisted forms that onboard new vendors in seconds. When a job is big enough to shop around, run a request for proposals right from the service ticket, collect competing bids, compare them side by side, and select your partner with confidence. Vendors work in their own portal: they sign in with a one time email code, no password to manage, and view and respond to the jobs assigned to them.
- Centralized vendor records
- Contract and performance history
- AI autofill vendor creation
- RFP management
- Competing bid comparison
- Vendor portal with one time email sign in
Board decisions
Governance without the email chains.
Track and log every ownership and board level decision in one place. Create a decision, attach the context, and board members vote from the web or their phones. The outcome is recorded, everyone is notified, and manual decisions and service ticket decisions sit consolidated in a single view.
- Board voting on web and mobile
- All in one decision view
- Decision log with full history
- Outcome notifications
New in URBI Kore
- When a ticket needs a formal board vote (a major repair, a vendor contract), convert it into a board decision in one click. The title, description, and attachments carry over, the decision links back to the ticket, and your board is notified to vote while the ticket stays open.
Visitor management
Secure and simple visitor logging.
Log, approve, and monitor visitors in real time. Integrated access control makes it easy for staff to track who is onsite while ensuring security, and the same system tracks, approves, and manages access requests for contractors and staff.
- Real time visitor log
- Approvals and access control
- Contractor and staff access requests
- Arrival notifications
- Audit trail of building actions
New in URBI Kore
- Pre registered guests appear with arrival countdowns, so the desk knows who is expected and who sent them.
- Visitor arrival notifications reach the resident the moment their guest checks in.
Parking management
Control and visibility for every stall.
Assign stalls, manage visitor parking, and track usage across the property. Reduce disputes and unlock insights into parking demand with a single system.
- Stall assignment
- Visitor parking passes
- QR guest self registration
- Usage insights
New in URBI Kore
- Guests register their own parking by scanning a QR code, and the occupant is notified on their phone.
- Guest passes are only consumed when a request is approved, so denied requests never burn a pass.
Package management
No more pile ups in the lobby.
Automated scanning and instant notifications streamline package handling. HERO AI ensures every delivery is logged, tracked, and communicated without adding work for staff.
- AI label scanning
- Automatic resident notifications
- One tap pickup confirmation
- Monthly volume analytics
New in URBI Kore
- Labels are read by AI at the desk: scan, and the package is matched to its unit with the resident notified automatically.
- Pickups confirm with one tap, and the volume chart watches the month so the desk doesn't have to.
Amenities and booking
Seamless scheduling of shared spaces.
Centralize amenity reservations to eliminate double bookings and increase utilization. From gyms to meeting rooms, residents and tenants handle their own reservations in the URBI App, book across multiple days, and check in on site by scanning the amenity's QR code. Each amenity can also run its own live display screen, showing availability and the day's schedule right at the space. The full story lives on the amenities feature page.
- Booking rules, quiet hours, and capacity
- Multi day bookings
- QR check in at the amenity
- Live amenity display screens
- Damage deposits with photo evidence
- Cash, cheque, and e transfer recording
- Mobile booking and payment
- Digital waivers
- Amenity closures from tickets
New in URBI Kore
- Edit bookings without cancel and rebook: just drag to extend or shrink, with rule violations shown live and the charge or refund adjusted automatically.
- Manage a damage deposit in one popup: keep some or all of it with a category, reason, and photo evidence, refund the rest, or reverse a kept deposit later.
- Deposits can be collected closer to the booking date, with the same due and overdue wording in the resident app and on the staff side.
- Members can create, edit, and pay for bookings right from their phone.
Note logging
Shift notes with intelligence built in.
Keep a digital log of daily notes, incidents, and updates. HERO AI generates summaries with action items, so managers and owners always know what's happening.
- Incident and shift logs
- HERO summaries with action items
- Comments on notes
- Pinned notes
- Inline property, people, and unit tags
New in URBI Kore
- Capture at full speed: drag files straight onto the note, tag the property inline with an exclamation mark, people with @ and units with #, and save from the keyboard.
- Pin what matters. Pinned notes get a banner and rise to the top of the notes list and the dashboard widget.
URBI Display
Your building's new front door.
Turn elevators and common area screens into a living, branded surface for your property. Display rotates building news, curated headlines, a five day weather forecast, neighborhood highlights, and upcoming events, all in your colors.
- Building news and events
- Curated headlines and weather
- Neighborhood highlights
- Emergency takeover with human confirmation
New in URBI Kore
- Need to push an emergency message? It takes over every screen instantly, and HERO asks a human to confirm before anything fires.
Multi property control
One dashboard for multiple buildings.
Operate twin towers or multiple properties in one interface while keeping data secure and ownership information separate. Share amenities while maintaining independence across buildings, and watch daily activity and system status on the operations dashboard.
- Operations dashboard
- Shared amenities across buildings
- Separate ownership data
- Cross property announcements
New in URBI Kore
- Publish one announcement to several buildings, or all of them, in a single action. Your news list shows it as one entry with a property count badge.
- Transfer work across the property or your whole company when teams change, so nothing falls through the cracks.
The command palette
Operations at typing speed.
Press Cmd K anywhere in Kore to navigate, create, and search without touching the mouse. Type # to search units, residents, and tickets, or ? to ask HERO a question from wherever you are.
- Cmd K from any screen
- # searches units, residents, and tickets
- ? asks HERO
- Create without leaving the keyboard
New in URBI Kore
- AI urgency scanning reviews urgent news deliveries for compliance, approving urgent delivery only for genuine safety and operational notices.
Ready to Streamline Your Operations?
Transform your building operations with intelligent workflows and automated processes that save time and reduce errors.