Customers · Case study
How Dana Became Calgary's Best Property Manager with URBI
In 2025, Dana was named Best Property Manager in Calgary, recognized for service excellence and unwavering client trust. Behind that award is a sizable operational engine for her property management company, Key Condo. But just a few years earlier, her operations were stretched to the breaking point.
- 17 properties
- 2,000+ residents
- 100+ daily touchpoints
Chapter one · The chaos
What was stretched to the breaking point?
Dana's management operations lived inside a fragile web of stitched together email threads, spreadsheets, and mental checklists. As her portfolio grew, the cracks became impossible to ignore.
- RetiredEmail threads
- RetiredSpreadsheets
- RetiredMental checklists
Every one of them retired when Key Condo moved to a single source of truth.
Chapter two · The turn
What replaced the inbox?
URBI became the Single Source of Truth for Key Condo. It replaced personal inboxes with a centralized hub where every ticket, task, and unit history is visible and searchable.
Personal inboxes replaced by a centralized hub
Every ticket and task in one place
Unit history visible and searchable
Chapter three · The life now
What does the business look like now?
Dana scaled from a handful of buildings to 17 properties with just 4 managers, earning recognition as Calgary's Best Property Manager in 2025, all while finally being able to take a vacation.
The same platform runs behind every property manager on URBI, and the routing above is HERO AI at work.
URBI didn't just organize my work; it gave me the freedom to actually manage my properties, and the peace of mind to finally take a vacation.
Chapter four · The word
What does Dana say about it?
URBI is a competitive advantage. It has allowed me to scale my business with new buildings without the need to hire for each one. It's a data goldmine.
Chapter five · The proof
What does the engine carry?
This is the story of how Dana moved from surviving to scaling, managing 17 properties, 2,000+ residents, and 100+ daily touchpoints with just 4 dedicated managers.
17
Properties managed
2,000+
Residents
100+
Daily touchpoints
4
Dedicated managers
Read The Full Case Study
The complete Key Condo story, from the fragile web to the award, as a PDF you can share with your board.
Ready to See What URBI Can Do for Your Property?
Dana didn't just win an award. She built a business that supports sustainable growth, team confidence, and personal freedom. URBI gave her the scalable foundation to become the best in her city. See the plans that scale with your portfolio.
Next story: how The Royal went from chaos to complete control