Customers · Case study
How The Royal Went From Chaos to Complete Control with URBI
The Royal is a luxury high rise in the heart of Calgary, Alberta, known for its elegant design and prime location. With 250 units and a busy on site team, their operations were drowning in fragmented tools and manual processes, until URBI brought everything under one roof.
- 250 units
- Luxury high rise
- Calgary, Alberta
Chapter one · The chaos
What was breaking at The Royal?
The Royal's on site team relied on fragmented, manual systems: spreadsheets, paper logbooks, and disconnected tools. The cost was inefficiency, errors, and a lack of visibility into daily operations.
- RetiredSpreadsheets
- RetiredPaper logbooks
- RetiredDisconnected tools
Every one of them retired when The Royal moved onto one platform.
Chapter two · The turn
What did URBI change?
URBI unified The Royal's entire workflow, from visitor management and package tracking to real time communication, transforming their chaotic operations into a single, cohesive system.
Visitor management
Package tracking
Real time communication
Chapter three · The life now
What does a day at The Royal look like now?
Visitor management, package tracking, and real time communication run in one place, so the on site team works the whole building out of a single, cohesive system instead of stitching the day together from three of them.
The same platform runs every residential building on URBI, and the desk work above lives in operations and workflow.
Chapter four · The word
What does the operations team say?
URBI gave our team total control over daily operations, we finally feel like we're running the building, not the other way around.
Chapter five · The proof
What did it add up to?
The on site team saved over 40 hours per month on administrative tasks, and eliminated manual errors, giving them a feeling of total control over their daily operations.
40+
Hours saved per month
250
Units managed
83%
Platform adoption
It's Time to Bring Your Building Under Control.
Join the growing number of properties that are replacing disconnected systems with a single source of truth, starting with the plan that fits your building.
Next story: how Key Condo scaled to 17 properties