• Solutions for Every Building, Every Stakeholder

    URBI is the first Building OS powered by HERO AI. Whether you manage properties, own them, or operate them day to day, URBI transforms complex, disconnected workflows into a single, intelligent platform that drives efficiency and builds stronger communities.

    Role Benefits

    • For Property ManagersStreamline operations and enhance tenant satisfaction with centralized management tools.
    • For Building OperatorsSimplify daily tasks and maintenance with intelligent automation and workflow management.
    • For OwnersMaximize ROI and property value with comprehensive oversight and analytics.
    • For Finance TeamsClose faster with double entry books, trust accounting, and reconciliation that runs nightly.
    • For BusinessesConnect with building communities and expand your service offerings.

    Building Benefits

    • Residential BuildingsSimplify living with one app for bookings, packages, payments, and community updates.
    • Commercial BuildingsStreamline operations, vendors, and compliance while giving tenants a frictionless experience.
    • Education BuildingsManage facilities, visitors, and compliance for safer, smarter, more connected campuses.
    • Senior LivingAnswer families around the clock, publish life enrichment once, and see every community on one screen.

  • One Platform. Smarter Buildings.

    URBI centralizes daily operations and adds AI intelligence to transform complexity into clarity.

    Products

    • URBI KoreThe central hub where managers, owners, and staff run building operations in one place.
    • URBI KonnectA marketplace that connects buildings with trusted vendors, services, and community events.
    • URBI AccountingAI consolidation, invoices and receipts processed by AI, books pre reconciled before month end. In Beta.
    • URBI AIOne intelligence across URBI. HERO answers your team's questions, Arthur answers your community's calls, texts, and emails 24/7.

    Features

    • Operations & Workflow
    • Amenities & Booking
    • Events & Ticketing
    • Communication & Community
    • Payments & Transactions
    • Data & Compliance
    • HERO AI Intelligence
    • IoT & Hardware Integration
    • Community Experience
    • Accounting (In Beta)
    View All
  • Customers
    • All ResourcesGuides, support, and customer stories in one place
    • Help CenterGuides and answers for every part of URBI
    • BlogWhy URBI works the way it does
    • ReleasesEvery update we ship, in plain language
    • System StatusHow every part of URBI is running right now
    • About UsLearn about our story and mission
    • MilestonesHow URBI got here and where it is going
    • CareersWe're HiringJoin our growing team
    • FAQStraight answers about URBI, HERO and Arthur
    • ContactGet in touch with us

Schedule a Demo

  1. Help Center
  2. /Getting Started with Kore
  3. /The public help centre, release notes, and service status

The public help centre, release notes, and service status

For everyone: where to find help articles, release notes and live service status at myurbi.co, none of which need a login.

Last updated August 14, 2026

Getting Started with Kore
  • Dashboard
  • Kore Features for Condo Boards
  • The public help centre, release notes, and service status
  • URBI Command Palette: Complete Guide
  • URBI Keyboard Shortcuts: Complete Reference Guide
All collections

On this page

  • The help centre
  • Release notes
  • Service status
  • When the status page cannot reach its data

Help articles, release notes, and the live state of every URBI service are now public at myurbi.co. None of them need a login, so you can send a link straight to a resident or a board member and they will be able to open it.

The help centre

Everything lives at myurbi.co/help, grouped by product area so you can browse to the right corner rather than guessing.

To search, press Command K, or Control K on Windows, from anywhere on the page. Results come in two parts: direct matches on the words you typed appear first, then related articles appear below a divider, which is useful when you know the problem but not the wording URBI uses for it.

Because articles are public, the link you copy from the address bar is the link you can paste into an email to somebody who has no URBI account.

Release notes

Release notes are at myurbi.co/resources/releases, as a dated timeline. The one question that page answers is what changed and when.

Each entry breaks its changes into kinds, so you can scan for the sort you care about:

  • New, something that did not exist before

  • Improved, something that already existed and now works better

  • Fixed, a defect that has been corrected

  • Security, a change to how access or data is protected

  • Removed, something taken away

Click any release to read the full detail of every change in it.

Service status

myurbi.co/resources/status shows whether URBI is running, without you needing to ask anybody.

Seven services are tracked, each with its current state and how long it has been that way:

  1. HERO AI

  2. Arthur

  3. URBI Kore

  4. Resident App

  5. Portal

  6. Accounting

  7. Payments

Below the service list you will find anything happening right now, with a timestamped trail of updates as the situation develops, any scheduled maintenance that has not started yet, and the resolved incidents and completed maintenance from the last ninety days.

The page refreshes itself every minute while you have it open, and pauses while the tab is in the background so it is not working when nobody is looking.

When the status page cannot reach its data

If the page cannot load current service health, it says so plainly and tells you to try again shortly. It will not show everything as green instead. A status page that claims all is well without evidence is the one thing it must never do, so an honest "we cannot tell you right now" is deliberate.

Was this article helpful?

Related articles

Getting Started with Kore

Dashboard

What the URBI Kore dashboard shows a building at a glance: the calendar of amenity bookings, events, news, service tickets and tasks.

Read
Getting Started with Kore

Kore Features for Condo Boards

A tour of the URBI Kore features that matter most to a condo board, including where AI reduces the day to day work.

Read
Getting Started with Kore

URBI Command Palette: Complete Guide

Learn how to use the Command Palette to navigate, create, search, and ask HERO questions instantly with keyboard shortcuts.

Read
Getting Started with Kore

URBI Keyboard Shortcuts: Complete Reference Guide

A complete reference of every keyboard shortcut in URBI Kore, including global shortcuts, command palette controls, inbox keys, and page-specific hotkeys.

Read
All Getting Started with Kore articlesAsk the URBI team
URBI

URBI is the Building OS, founded in Calgary in 2023. One platform with HERO AI built in, running thousands of units for property managers, condo boards and owners.

Solutions

  • All Solutions
  • For Property Managers
  • For Building Operators
  • For Owners
  • For Finance Teams
  • For Businesses

Building Benefits

  • Residential Buildings
  • Commercial Buildings
  • Education Buildings
  • Senior Living

Products

  • All Products
  • URBI Kore
  • URBI Konnect
  • URBI AI
  • URBI Accounting (Beta)

Company

  • About URBI
  • About Us
  • Milestones
  • Reviews
  • FAQ
  • CareersWe're Hiring
  • Contact

Resources

  • All Resources
  • Help Center
  • Blog
  • Releases
  • System Status
  • FAQ
  • For AI assistants

Compare

  • Compare Us to Residential
  • Compare Us to Commercial
  • Compare Us to K-12

Legal

  • Security & Privacy
  • Terms & Conditions
  • Terms of Service for Konnect

© 2026 URBI. All rights reserved.

Privacy PolicyTerms of Service

Schedule a Demo