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  1. Help Center
  2. /Tracking
  3. /Receive and Manage Packages

Receive and Manage Packages

Receiving a package from Tracking then Packages, entering the recipient unit, and managing packages already logged.

Last updated August 13, 2026

Tracking
  • Receive and Manage Packages
  • Register and Manage Guest Parking
  • Register and Manage Visitors and Key Assignments
All collections

01

Navigate to Packages Tracking Page

To receive a package first, you must go to the tracking page. Then go to the packages subpage.

Navigate to Packages Tracking Page

02

Initiate Package Receiving Process

Click the Receive Package button to begin entering package details.

Initiate Package Receiving Process

03

Enter Recipient Unit

From here, you enter the unit that the package is for.

Enter Recipient Unit

04

Choose Package Recipient

Then select the occupant that the package is for.

Choose Package Recipient

05

Enter Tracking ID Number

Enter the tracking ID number.

Enter Tracking ID Number

06

Scan Tracking ID Using Camera

Or click scan, to use your device's camera to scan the ID into this field.

Scan Tracking ID Using Camera

07

Choose Delivery Service and Add Packages

Select which delivery service this package is for and then you can click add more packages if you are adding multiple packages at a time.

Choose Delivery Service and Add Packages

08

Complete Package Entry

When you are finished, click finish and send.

Complete Package Entry

09

Review Package in List

This will put the package down in this list. From here, you can click the card to edit any of the package information. Or.

Review Package in List

Video content

Jump to this step in video

10

Mark Package as Picked Up

You can select which resident came to pick up the package and mark the package as picked up.

Mark Package as Picked Up

11

Send Reminder to Unit Owners

You can also click this button to send a reminder to the unit owners which will send them an email to let them know that a package is available.

Send Reminder to Unit Owners

12

Search and Filter Packages

You can search and filter all your packages to find specific entries quickly.

Search and Filter Packages

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