URBI and Cubigo both connect residents, families, and staff inside a retirement community. Cubigo is a senior living suite that sits alongside the systems you already run and pulls them together. URBI is one platform where the operations themselves run. That difference decides most of the choice.
This is written by the URBI side. Every Cubigo fact below comes from Cubigo's own pages, each one linked.
What is Cubigo?
Cubigo is a modular resident experience platform built for senior living. Its home page describes an "integrated platform for residents, families & team members", and a community starts with the modules it needs most.
The modules Cubigo names:
- Engagement: activity calendars, attendance tracking, news and committees, resident check in, a directory, digital signage, a print studio.
- Services: maintenance, housekeeping, transportation, and IT support, with the stated goal to "Bring every service request into one system".
- Hospitality: a dining point of sale, table reservations, kiosks, menu management, in suite dining, a resident wallet with meal plans.
- Visitor Management: a sign in kiosk, safety screening, printed badges, arrival notifications, QR code check ins, evacuation reports.
- Insights: corporate, community, and service level reporting, a Resident 360 profile, real time dashboards, predictive analytics.
- Integrations: named links to health record, billing, and facility systems including PointClickCare, MatrixCare, Yardi, and QuickBooks.
Cubigo reaches residents through mobile apps, digital screens, point of sale systems, and kiosks. Its platform page states ISO 27001:2022 certification and HIPAA compliance, and its about page states more than 500 communities across six countries. That is a real senior living platform with a real customer base, and the closest overlap to URBI in this market.
What is URBI, and what is it not?
URBI is building operations and communication software that runs the whole building from one system. Maintenance, bookings, events, visitors, documents, screens, payments, and every message to residents and families live in one place, with a permanent audit trail across all of it. See what URBI is and URBI for retirement communities.
Two things URBI is not, and neither is a small caveat. URBI is not care software: no care plans, no medication, no health records. Clinical systems stay clinical, and URBI runs the building around them.
URBI also has no senior living customers to name. The live communities today are residential buildings, thousands of doors, grown organically. A retirement community is a residential building with more programming, more visitors, and more family contact, so the shipped platform maps onto it directly. But that is a transferable fit, not a proven one. If your shortlist needs references from communities like yours, Cubigo has them and URBI does not.
What is actually different between them?
The operations run natively inside URBI instead of through integrations. That is the whole difference, and it shows up in four places.
Work orders and vendors. A request becomes a service ticket with photos, priority, and status from received to complete. Vendors are dispatched by category and work the job through a tokenized portal, so the plumber never needs an account. Ticket, vendor thread, and resolution are one record. See work orders in senior living.
Bookings with money attached. Dining tables, guest suites, and transport slots book with conflict detection, and payment settles into the community's own Stripe connected account, with Apple Pay, Google Pay, and autopay. The community holds its own money. More in dining and amenity reservations.
Events that report back. Events carry ticketing, RSVP, waitlists, and vendors, and afterward URBI generates AI survey reports, so the activity director sees what landed rather than guessing.
Everything logged. Every action, waiver, check in, payment, and AI tool call writes to a permanent audit trail. When a family asks what happened and when, the answer is a record.
What about the AI?
URBI ships two AI agents facing opposite directions. This is the part with no equivalent published on Cubigo's pages.
Arthur is the resident and family facing agent, answering on phone, SMS, email, and in app chat, in ten languages. That matters more here than anywhere else. A resident who will never install an app can call at eleven at night to say the heat is out, and Arthur opens the ticket once the resident confirms it. Families get a channel that is answered and logged, the harder half of family communication.
Arthur does the work, not only the talking. It creates service tickets, books amenities and dining tables, registers parking, pre schedules guests, RSVPs residents to events, sends forms and payment links, pulls receipts, and requests refunds for the team to approve. Sensitive steps are PIN verified. Reads run instantly, actions wait for a person to confirm.
When Arthur does not know something, it asks the team and then remembers. The question escalates with a summary to the team member who owns it, instead of a guess. Arthur puts the approved answer into its own voice, relays it, and saves it to the community scoped knowledge base, matched semantically so a differently worded question still finds it. The team views, edits, and deletes those entries, so what residents and families hear is curated by management, not improvised. More in who controls what the AI tells residents.
HERO is the operator facing agent on the dashboard. An executive director asks a plain question about the community's live records and gets an answer or an action, every tool call logged.
How do URBI and Cubigo compare side by side?
Here they are on the dimensions operators weigh. "Not published" means we could not find it on Cubigo's pages, not that it does not exist.
| Dimension | Cubigo (as published) | URBI (shipped today) |
|---|---|---|
| Service requests | Services module: maintenance, housekeeping, transportation, IT support | Tickets with photos, priorities, recurrence, vendor dispatch, tokenized vendor portal, no vendor login |
| Dining and hospitality | Dining point of sale, table reservations, kiosks, menus, resident wallet | Table and facility bookings with conflict detection, paid in app. No dining point of sale |
| Visitors | Sign in kiosk, safety screening, badges, QR check ins, evacuation reports | Visitor types with QR passes, check ins with waivers, parking, audit trail |
| Common area screens | Digital signage within Engagement, plus print studio | URBI Display on lobby and elevator screens, emergency takeover |
| Payments | Billing and payments module, plus integrations including QuickBooks and Square | Stripe Connect account per property, so money settles into the community's own account |
| AI agents | Predictive analytics inside Insights. Resident facing phone agent not published | Arthur on phone, SMS, email, chat in ten languages, and it acts: tickets, bookings, parking, visitor passes, RSVPs, payment links, PIN verified, each action confirmed by a person. Unknown questions escalate to the team and the approved answer is saved to a community scoped knowledge base the team edits. HERO for operators |
| Senior living record | More than 500 communities, six countries, as stated | No senior living customers claimed. Thousands of residential doors |
| Commitment | Not published | Month to month, cancel anytime |
Two honest notes. Cubigo publishes ISO 27001:2022 certification and HIPAA compliance; URBI has a permanent audit trail on every action but no published SOC 2 report. URBI also has no live two way sync with clinical systems, only CSV import. If your health record must feed the resident platform automatically, that is a point for Cubigo.
Who is each one a better fit for?
Cubigo fits the operator who wants a senior specific suite wrapped around the clinical and financial systems already in place. If you run PointClickCare or Yardi, want dining point of sale and meal plans from the same vendor, need HIPAA and ISO 27001 on paper for procurement, and want a supplier with hundreds of communities behind it, Cubigo is the safer, better proven choice. That is a real answer, not a courtesy.
URBI fits the operator who is tired of the seams. If the front desk cannot see the work order, the activity calendar lives in a different tool than the lobby screen, families call a phone that rings out after five, and nobody can produce a clean record of who visited on Tuesday, URBI puts all of it in one system that runs the building rather than reporting on it. It also fits operators who want an agent that answers the phone, does the task, and would rather hold their own payment account. More in visitor management and screens in senior living.
Frequently asked questions
Does URBI replace Cubigo entirely?
For the building side, largely yes: maintenance, bookings, events, visitors, screens, documents, communication, and payments all run inside URBI. The clear exception is dining point of sale. Cubigo publishes a hospitality suite with a dining register, meal plans, and a resident wallet. URBI does not, so if a table service register is central to your operation, weigh it carefully.
Is URBI care software?
No. URBI does not handle care plans, medication, assessments, or health records. It runs the building and community side: work orders, bookings, events, visitors, screens, communication, and payments. Clinical systems stay separate. Any vendor telling you one platform does both the building and the care record deserves a hard question.
Can URBI reach residents who do not use smartphones?
Yes, and it is the strongest reason to look at URBI in senior living. Arthur answers phone, SMS, email, and in app chat in ten languages. A resident calls the same number they always called, describes the problem in their own words, and Arthur creates a real ticket once the resident confirms it. Adoption does not hinge on an app install.
Does senior living regulation change any of this?
It can. Requirements around visitor logging, safety screening, family notification, and record retention vary by jurisdiction and license type. Both platforms produce logs and reports, but neither decides what your regulator expects. Check your rules with your own counsel or licensing body before building a process on any tool. This is not legal advice.
To see how URBI handles a retirement community's day, ask for a walkthrough with your own community in front of you: a work order routed to a vendor, a dining reservation paid in app, tomorrow's calendar on the lobby screen. Email hello@myurbi.co.
