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Communication

News, chat, email replies and who receives them

21 articles in 5 sections

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Articles in Communication

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  • News8Writing, scheduling and targeting a news article
  • News Email Replies3What happens when a resident replies to a news email
  • Chat4Starting and managing chat groups
  • SMS Consent4Capturing and updating consent to text residents
  • Groups and Audiences2Custom groups, and sending to a subset of your community

News

8 articles

Writing, scheduling and targeting a news article

  • Configure Home Banner Articles

  • Create and Manage News Articles

  • Frequently Asked Questions: Multi-Property News

  • How to edit or delete a grouped news post

  • How to post news to multiple properties at once

  • Multi-Property News Fan-Out

  • News Create Shortcut: N → Shift+N

  • News Urgency Audit: Smart Compliance Scanning

News Email Replies

3 articles

What happens when a resident replies to a news email

  • Frequently Asked Questions: News Email Replies

  • How Resident Replies Appear in Your Inbox

  • Troubleshooting: Missing Replies

Chat

4 articles

Starting and managing chat groups

  • Chat & Messaging: How Access Works

  • Create and Manage Chat Groups

  • How to Start a Chat

  • Troubleshooting: Chat & Messaging

SMS Consent

4 articles

Capturing and updating consent to text residents

  • How to Edit a Resident's SMS Consent Preference

  • SMS Consent Toggles: Frequently Asked Questions

  • SMS Consent Toggles: Overview

  • Troubleshooting: SMS Consent Toggles

Groups and Audiences

2 articles

Custom groups, and sending to a subset of your community

  • Creating Custom Groups

  • How to Create and Use Custom Groups

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