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  1. Help Center
  2. /Communication
  3. /SMS Consent
  4. /SMS Consent Toggles: Overview

SMS Consent Toggles: Overview

URBI now captures residents' SMS notification consent during onboarding and gives property staff a way to update that preference on their behalf.

Last updated August 13, 2026

Communication
    • Configure Home Banner Articles
    • Create and Manage News Articles
    • Frequently Asked Questions: Multi-Property News
    • How to edit or delete a grouped news post
    • How to post news to multiple properties at once
    • Multi-Property News Fan-Out
    • News Create Shortcut: N → Shift+N
    • News Urgency Audit: Smart Compliance Scanning
    • Frequently Asked Questions: News Email Replies
    • How Resident Replies Appear in Your Inbox
    • Troubleshooting: Missing Replies
    • Chat & Messaging: How Access Works
    • Create and Manage Chat Groups
    • How to Start a Chat
    • Troubleshooting: Chat & Messaging
    • How to Edit a Resident's SMS Consent Preference
    • SMS Consent Toggles: Frequently Asked Questions
    • SMS Consent Toggles: Overview
    • Troubleshooting: SMS Consent Toggles
    • Creating Custom Groups
    • How to Create and Use Custom Groups
All collections

URBI now captures residents' SMS notification consent during onboarding and gives property staff a way to update that preference on their behalf. Two iOS-style toggle switches replace the old checkboxes on the final onboarding screen: a required toggle combining Privacy Policy and Terms & Conditions acceptance, and an optional SMS opt-in toggle. Staff can also update a resident's SMS preference at any time through the Community Member modal.

Who can use this: Property staff, board members, and property managers with resident edit permissions.

Where to find it: - Onboarding: The new toggles appear on the final step of the resident onboarding flow (the "Accept" screen). - Staff web app: Units → Unit detail → Community tab → click a community member → Accessibility Options section. - Resident mobile app: Profile → Preferences → SMS Notifications.

Important note: This release captures the consent only — URBI is not sending SMS messages yet. When the SMS channel is activated in a future release, only residents who have opted in (the default) will receive emergency and time-sensitive notifications.

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