• Solutions for Every Building, Every Stakeholder

    URBI is the first Building OS powered by HERO AI. Whether you manage properties, own them, or operate them day to day, URBI transforms complex, disconnected workflows into a single, intelligent platform that drives efficiency and builds stronger communities.

    Role Benefits

    • For Property ManagersStreamline operations and enhance tenant satisfaction with centralized management tools.
    • For Building OperatorsSimplify daily tasks and maintenance with intelligent automation and workflow management.
    • For OwnersMaximize ROI and property value with comprehensive oversight and analytics.
    • For Finance TeamsClose faster with double entry books, trust accounting, and reconciliation that runs nightly.
    • For BusinessesConnect with building communities and expand your service offerings.

    Building Benefits

    • Residential BuildingsSimplify living with one app for bookings, packages, payments, and community updates.
    • Commercial BuildingsStreamline operations, vendors, and compliance while giving tenants a frictionless experience.
    • Education BuildingsManage facilities, visitors, and compliance for safer, smarter, more connected campuses.
    • Senior LivingAnswer families around the clock, publish life enrichment once, and see every community on one screen.

  • One Platform. Smarter Buildings.

    URBI centralizes daily operations and adds AI intelligence to transform complexity into clarity.

    Products

    • URBI KoreThe central hub where managers, owners, and staff run building operations in one place.
    • URBI KonnectA marketplace that connects buildings with trusted vendors, services, and community events.
    • URBI AccountingAI consolidation, invoices and receipts processed by AI, books pre reconciled before month end. In Beta.
    • URBI AIOne intelligence across URBI. HERO answers your team's questions, Arthur answers your community's calls, texts, and emails 24/7.

    Features

    • Operations & Workflow
    • Amenities & Booking
    • Events & Ticketing
    • Communication & Community
    • Payments & Transactions
    • Data & Compliance
    • HERO AI Intelligence
    • IoT & Hardware Integration
    • Community Experience
    • Accounting (In Beta)
    View All
  • Customers
    • All ResourcesGuides, support, and customer stories in one place
    • Help CenterGuides and answers for every part of URBI
    • BlogWhy URBI works the way it does
    • ReleasesEvery update we ship, in plain language
    • System StatusHow every part of URBI is running right now
    • About UsLearn about our story and mission
    • MilestonesHow URBI got here and where it is going
    • CareersWe're HiringJoin our growing team
    • FAQStraight answers about URBI, HERO and Arthur
    • ContactGet in touch with us

Schedule a Demo

  1. Help Center
  2. /Communication
  3. /SMS Consent
  4. /SMS Consent Toggles: Frequently Asked Questions

SMS Consent Toggles: Frequently Asked Questions

FAQ about SMS notification consent in URBI, including defaults, bulk updates, and what is currently supported.

Last updated August 13, 2026

Communication
    • Configure Home Banner Articles
    • Create and Manage News Articles
    • Frequently Asked Questions: Multi-Property News
    • How to edit or delete a grouped news post
    • How to post news to multiple properties at once
    • Multi-Property News Fan-Out
    • News Create Shortcut: N → Shift+N
    • News Urgency Audit: Smart Compliance Scanning
    • Frequently Asked Questions: News Email Replies
    • How Resident Replies Appear in Your Inbox
    • Troubleshooting: Missing Replies
    • Chat & Messaging: How Access Works
    • Create and Manage Chat Groups
    • How to Start a Chat
    • Troubleshooting: Chat & Messaging
    • How to Edit a Resident's SMS Consent Preference
    • SMS Consent Toggles: Frequently Asked Questions
    • SMS Consent Toggles: Overview
    • Troubleshooting: SMS Consent Toggles
    • Creating Custom Groups
    • How to Create and Use Custom Groups
All collections

On this page

  • Why does the SMS toggle default to ON during onboarding?
  • Will URBI start sending text messages to my residents now?
  • Can I bulk-update SMS consent for multiple residents at once?
  • Can a resident update their own SMS preference after onboarding?
  • What happens if I don't see the SMS toggle in the Community Member modal?
  • Does turning off SMS affect other notifications (push, email)?

Why does the SMS toggle default to ON during onboarding?

The SMS toggle defaults to ON because URBI uses an opt-out model for SMS notifications. SMS messages are sent very sparingly — only for emergency alerts and time-sensitive notifications from the property (such as a water shutoff or an urgent building notice). Residents who do not want SMS messages can turn the toggle off before completing onboarding, or change it at any time afterwards from their mobile app Preferences screen.

Will URBI start sending text messages to my residents now?

Not yet. This release captures the consent only. URBI is not sending SMS messages at this time. When the SMS channel is activated in a future release, only residents who have opted in (the default) will receive emergency and time-sensitive notifications.

Can I bulk-update SMS consent for multiple residents at once?

No. SMS consent must be updated one resident at a time through the Community Member modal (Units → Unit detail → Community tab → click a member → Accessibility Options). There is no bulk-update option at this time.

Can a resident update their own SMS preference after onboarding?

Yes. Residents can update their SMS notification preference any time in the URBI resident mobile app under Profile → Preferences → SMS Notifications. Staff can also update it on their behalf using the steps in the How to Edit a Resident's SMS Consent Preference article.

What happens if I don't see the SMS toggle in the Community Member modal?

The SMS Notifications toggle appears in the Accessibility Options section for current URBI members only. If you are editing an invited resident (someone who has not yet completed onboarding), the SMS toggle is not available — SMS consent is captured by the resident themselves when they complete their onboarding.

Does turning off SMS affect other notifications (push, email)?

No. The SMS toggle only controls SMS. Email and push notification preferences are separate and remain unchanged by this release.

Was this article helpful?

Related articles

Communication

SMS Consent Toggles: Overview

URBI now captures residents' SMS notification consent during onboarding and gives property staff a way to update that preference on their behalf.

Read
Communication

Troubleshooting: SMS Consent Toggles

Common issues with the SMS Consent Toggles and how to resolve them.

Read
Communication

How to Edit a Resident's SMS Consent Preference

Property staff can update whether a resident receives SMS notifications from URBI.

Read
Communication

Frequently Asked Questions: Multi-Property News

FAQ on multi property news: local time delivery, audience rules, removing properties, single to group conversion, and permission errors.

Read
All Communication articlesAsk the URBI team
URBI

URBI is the Building OS, founded in Calgary in 2023. One platform with HERO AI built in, running thousands of units for property managers, condo boards and owners.

Solutions

  • All Solutions
  • For Property Managers
  • For Building Operators
  • For Owners
  • For Finance Teams
  • For Businesses

Building Benefits

  • Residential Buildings
  • Commercial Buildings
  • Education Buildings
  • Senior Living

Products

  • All Products
  • URBI Kore
  • URBI Konnect
  • URBI AI
  • URBI Accounting (Beta)

Company

  • About URBI
  • About Us
  • Milestones
  • Reviews
  • FAQ
  • CareersWe're Hiring
  • Contact

Resources

  • All Resources
  • Help Center
  • Blog
  • Releases
  • System Status
  • FAQ
  • For AI assistants

Compare

  • Compare Us to Residential
  • Compare Us to Commercial
  • Compare Us to K-12

Legal

  • Security & Privacy
  • Terms & Conditions
  • Terms of Service for Konnect

© 2026 URBI. All rights reserved.

Privacy PolicyTerms of Service

Schedule a Demo