Sending an Event Receipt to an Attendee
Staff and PMs can now send a branded payment receipt to an event attendee on-demand from the event's Attendees tab, and a duplicate-receipt-on-download issue has been fixed.
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Staff and property managers can now send a branded payment receipt directly to an attendee from the event management drawer, receipts are dispatched on-demand so you control the timing.
Who can use it: Any staff member or PM with event edit permission (events_update) on the property.
Where to find it: Open an event, go to the Attendees tab, and look for the Send receipt button on any paid order row. The button appears inline in each row's action area (beside the Copy link, Remind, and Manage buttons). It only appears on rows where the attendee has made a successful payment (amount_paid_cents > 0) and the order is not CANCELLED or fully REFUNDED.
What the attendee receives: A branded email with an itemized PDF receipt attached. The email shows the event name, date, ticket details, the amount paid, a professional receipt number (URB-EVT-...), and a "PDF attached" callout. For partially refunded orders the receipt includes the original charge, a "Refunded" line for the amount returned, and the net total the attendee effectively paid.
No confirm dialog: Clicking "Send receipt" sends the email immediately, there is no confirmation step. This matches the behavior of the neighboring "Remind" button. A success toast confirms the send and the button reverts so you can send again if needed.
Also fixed: A previous issue caused a receipt email to be sent to the attendee every time they downloaded their own PDF receipt from the app. This has been corrected, downloads are now silent (PDF only).