Maintenance Events
A new event type for scheduled building work or downtime. Residents see it as informational only, with no RSVP, tickets, or refund policy.
Last updated
The Maintenance event type is designed for scheduled building work, system downtime, or any planned disruption that residents need to be aware of but cannot sign up for.
What makes Maintenance events different
Feature | Standard events | Maintenance events |
Residents can RSVP | Yes | No |
Ticket tiers | Optional | Not available |
Refund policy | Optional | Not applicable |
Notification on create | Yes (default) | No (skipped by default) |
Appears in resident feed | Yes | Yes (as informational) |
Residents can see Maintenance events in their event feed as an informational item. The RSVP button does not appear, and Arthur (the resident-facing AI assistant) will explain that this type of event is not open for sign-up if asked.
How Maintenance events appear in the events list
Maintenance events are labeled with a Maintenance badge in the events list view, making them easy to distinguish from social or community events.
Creating a Maintenance event
Go to Bookings → Events and click Add Event (or + on mobile).
In the Type field, select Maintenance.
The Tickets and Policies steps are skipped automatically — they are not applicable to maintenance events.
Complete the remaining steps (title, date/time, location, groups, review) and publish.
Sending notifications for Maintenance events
When sending a notification for a Maintenance event, only the All community members audience option is available — there are no ticket holders to target.
Notes
Existing events cannot be converted to or from the Maintenance type by changing the category alone — create a new event if the type needs to change.
The Maintenance type is permanent — it cannot be deleted or renamed from within the app.