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  1. Help Center
  2. /Events
  3. /Creating and Managing Events
  4. /Maintenance Events

Maintenance Events

A new event type for scheduled building work or downtime. Residents see it as informational only, with no RSVP, tickets, or refund policy.

Last updated September 15, 2026

Events
  • Adding Event Tickets to Your Phone Wallet
  • Event tickets, wallets, and building screens: what's new
  • Events on your building screens
  • How ticket holders save tickets to their phone
  • How your events reach the lobby screens
  • Making an event take over the whole screen
  • Questions and troubleshooting
    • Create And Manage Events
    • How to Cancel or Delete an Event
    • How to Change an Event's Category
    • How to check in attendees at an event
    • How to Create a New Event
    • How to publish a paid event (with refund policy)
    • How to Publish a Private Event and Share Access with Residents
    • Maintenance Events
    • How to Send an Event Notification
    • How to Send an Event Receipt
    • Event System Overhaul, Cycle 1: What's New
    • Kore Events Spring 2026 Refresh: FAQ
    • What's New in Kore Events (Spring 2026 Refresh)
All collections

On this page

  • What makes Maintenance events different
  • How Maintenance events appear in the events list
  • Creating a Maintenance event
  • Sending notifications for Maintenance events
  • Notes

The Maintenance event type is designed for scheduled building work, system downtime, or any planned disruption that residents need to be aware of but cannot sign up for.

What makes Maintenance events different

Feature

Standard events

Maintenance events

Residents can RSVP

Yes

No

Ticket tiers

Optional

Not available

Refund policy

Optional

Not applicable

Notification on create

Yes (default)

No (skipped by default)

Appears in resident feed

Yes

Yes (as informational)

Residents can see Maintenance events in their event feed as an informational item. The RSVP button does not appear, and Arthur (the resident-facing AI assistant) will explain that this type of event is not open for sign-up if asked.

How Maintenance events appear in the events list

Maintenance events are labeled with a Maintenance badge in the events list view, making them easy to distinguish from social or community events.

Creating a Maintenance event

  1. Go to Bookings → Events and click Create Event (or + on mobile).

  2. In the Type field, select Maintenance.

  3. The Tickets and Policies steps are skipped automatically — they are not applicable to maintenance events.

  4. Complete the remaining steps (title, date/time, location, groups, review) and publish.

Sending notifications for Maintenance events

When sending a notification for a Maintenance event, only the All community members audience option is available — there are no ticket holders to target.

Notes

  • Existing events cannot be converted to or from the Maintenance type by changing the category alone — create a new event if the type needs to change.

  • The Maintenance type is permanent — it cannot be deleted or renamed from within the app.

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