URBI is one platform for condo and multifamily buildings. It replaces the separate tools boards and property managers juggle for maintenance, communication, amenity bookings, payments, and board voting with a single system, plus two built in AI agents: HERO for managers and Arthur for residents.
This guide covers the whole residential picture: what URBI replaces, how each surface works, what is live today, how money moves, and what onboarding looks like. If you want the platform story across every building type, start with our master guide to URBI. This page is the residential version, written for property managers, condo boards, and owners.
Why do condo boards and property managers end up juggling five tools?
Most residential buildings did not choose their software stack. They accumulated it. One system for maintenance requests. Another portal for announcements. A sign up sheet or a separate app for the party room. A smart locker app for packages. Spreadsheets for fob and parking records. Email chains and paper ballots for board votes. Plus the group text nobody can leave.
Each tool solves one problem and creates two more. Staff retype the same resident information into three systems. Residents get five logins and use none of them, so they call the front desk instead. The board asks a simple question, like who approved the elevator contract, and the answer lives in someone's inbox. Nothing connects, so nobody has the full picture of the building.
URBI takes the opposite approach. Every function lives in one system because every function is about the same building, the same units, and the same people. When a resident reports a leak, the ticket, the vendor, the unit history, the access request, and the payment all connect. That is the core idea.
What are the pieces of the URBI platform?
URBI has a small number of surfaces, each built for a specific person in the building.
- URBI Kore is the web dashboard for the property manager, board members, and staff. Operations, communication, documents, governance, and payments all run from here. One login covers a whole portfolio, with each building keeping its own branding and permissions.
- The URBI resident app (iOS and Android, free) is where residents live: amenity bookings, maintenance requests, packages, visitor passes, news, events, documents, payments, and the marketplace. Apple Wallet is supported for passes and bookings.
- HERO is the manager facing AI inside Kore. A property manager can ask which units are behind on condo fees this month, or tell it to draft a news post, and HERO works from the building's live records. Every AI action is logged.
- Arthur is the resident facing AI, included on Premium. It answers residents over phone, SMS, email, and in app chat in ten languages, and it holds real tools. A resident texts at 11pm that the heat is out; Arthur answers instantly, files the ticket, and follows up.
- URBI Display puts branded screens in the lobby and elevators showing news, events, and weather, with an emergency takeover that overrides every screen in seconds. More on this in our guide to real time building communication.
- The marketplace lets residents buy from vetted local vendors inside the app, with an optional revenue share for the building that can offset platform cost.
Keep HERO and Arthur straight: HERO works for the manager, Arthur works for the resident. They are two different agents with two different jobs.
What can Arthur actually do for residents, and who controls its answers?
Arthur acts, it does not only answer. It creates service tickets, books amenities, registers parking, pre schedules visitors, RSVPs residents to events, sends forms, pulls receipts, sends payment links, and requests refunds with property manager approval. Anything sensitive needs PIN verification first. Reads run instantly and actions wait for human confirmation, so the AI proposes and a person approves.
What Arthur does when it does not know matters too. It escalates to the property manager with a summary instead of guessing. The manager answers once. Arthur puts that answer in its own voice, relays it to the resident, and saves it to the building's own knowledge base with semantic matching, so the next resident who asks the same thing in different words is answered without interrupting anyone. Managers view, edit, and delete those entries, so what residents hear is controlled by management. See who controls what the AI tells residents.
What can our building actually use today?
Everything below is live in production now, running in real buildings. The Royal and Key Condo are among the buildings that run on URBI today.
Operations
Service tickets run through a seven stage workflow with four priority levels, photos, subtasks, projects, labels, and a full activity log. Recurring maintenance handles quarterly HVAC and annual inspections without piling up. Vendors never need an account: they get a tokenized work order link by email, schedule the visit, and upload completion photos. Visitor passes with QR codes, package logging with an AI label reader and smart locker integration, parking and guest parking, and registrations for fobs, bikes, keys, storage, and pets round out daily operations. When a unit turns over, the manager sees every physical object tied to it in one place.
Communication
News posts carry three urgency levels and track exactly which residents have seen each post, which matters when the notice is a water shutoff. Two way messaging connects residents to the concierge and management, with threads that are searchable forever. A three layer document hub holds building documents like bylaws and minutes, unit documents like leases, and a per unit wiki for things like appliance history. URBI Display carries the same news into the lobby and elevators.
Payments
Condo fees, rent, amenity bookings, and event tickets are all payable in the app with Apple Pay, Google Pay, autopay, and automatic payment reminders. Amenity bookings support deposits and enforce cancellation rules. Events come with ticketing, RSVPs, and automatic waitlists; see how buildings run events on URBI for the full picture.
Governance
Board decisions, in app voting, per vendor RFP voting, quorum tracking, and a permanent audit trail. This deserves its own section, because for most boards it is the reason they switch.
How does URBI change life for a condo board?
Board work in most buildings still runs on paper ballots, email PDF chains, and minutes nobody can find. URBI replaces that with a governance suite built into the platform.
Board decisions move through a real workflow: open, closed, or deferred, with approved, rejected, or deferred outcomes. Votes are abstain, approve, or reject. When the board runs an RFP for a big job, members vote per vendor response, so selecting a contractor is a recorded decision, not a hallway conversation. Quorum tracking is automatic: the secretary sees who has voted, who has not, and reminders go out without chasing anyone.
The AGM suite distributes packages through documents and news, with per resident tracking of who received and read what. In app board voting includes eligibility verification, so only the right people vote.
Then there is the strongest hook of all: the audit trail. Every action, role change, vote, waiver, check in, payment, and AI action writes a permanent record. When someone asks a year later why a contractor was chosen or who approved a rule change, the answer is one query away, not an archaeology project. For a deeper walkthrough written for directors, read our condo board guide to building software.
How do payments and amenity deposits work, and who holds the money?
This is the first question every treasurer asks, and the answer is simple: your building holds its own money. Each building on URBI is its own Stripe Connect connected account. Condo fees, rent, amenity bookings, event tickets, and marketplace orders land in the building's own Stripe balance. URBI never holds funds. There is no pooled account and no waiting on a middleman to release your building's money.
Amenity bookings support deposit handling and enforced cancellation rules, so the party room deposit is collected, tracked, and handled inside the same system as the booking itself. Per occupant type pricing is built in: a building can charge tenants a small booking surcharge where owners pay none, automatically. Residents pay with Apple Pay or Google Pay, set up autopay, and receive automatic reminders. Even a one off payer without an account can pay through a secure portal link, verified by a one time code, with no app download. We cover the liability angle in detail in our guide to resident payments and deposits, and the amenity side in amenity booking and deposits.
What does onboarding look like, and what is the commitment?
URBI is month to month. Cancel anytime. No service agreement and no long term commitment. Paid plans carry no setup fee, and setup, onboarding, and concierge training are included.
- The agreement is signed, month to month from day one.
- If the building has resident information ready, the import is automatic. Staff and board credentials are provisioned immediately so they can explore before launch.
- Concierge training happens before launch day.
- One week out, residents receive a letter announcing the new system and the launch date.
- On launch day, resident credentials and sign up instructions go out automatically, with trained staff already inside the system.
What is in beta, and what is coming soon?
URBI labels its roadmap honestly, and so does this guide.
In beta now: Accounting. A full general ledger, receivables, payables, bank and card reconciliation, and direct Plaid bank linking, with AI receipt capture and AI reconciliation attached. Condo fees collected through the resident app flow straight into receivables, and vendor invoices from service tickets flow into payables, so there is no double entry between property management and accounting.
Coming soon: Asset Management (lifecycle tracking for HVAC, boilers, and elevators), Certificate of Insurance tracking with automatic expiry alerts, custom dashboards, and Arthur outbound for collections and lease renewals. None of these are shipped today. If you are comparing platforms on shipped functionality, our roundup of the best condo management software shows how URBI stacks up.
Frequently asked questions
Do all residents have to download the app?
No. The app gives residents the best experience, but URBI also runs a public portal for people without accounts. A one off renter can pay a fee, sign a waiver, or pay an amenity charge from a single emailed link, verified by a one time code. No download, no account creation, and the session is scoped to that one task.
Does URBI ever hold our building's money?
No. Every building is its own Stripe Connect connected account, and every payment lands in the building's own Stripe balance. URBI never holds funds at any point. Your treasurer sees the money in the building's account, not in a platform account waiting to be paid out on someone else's schedule.
What happens if the building wants to leave?
URBI is month to month with no service agreement, so the building can cancel anytime. There is no setup fee on paid plans and no long term contract to buy out. The platform keeps buildings by being useful every month, not by locking them into paper.
What is the difference between HERO and Arthur?
HERO is the AI for managers and boards inside the Kore dashboard: it answers questions from live building records, files tickets, drafts posts, and runs reports. Arthur is the AI for residents: it answers calls, texts, emails, and in app chats in ten languages, books amenities, files maintenance requests, and escalates to the manager with a summary when it does not know. Two agents, two audiences.
If you manage a condo or multifamily building and want to see URBI running on your own floor plan, write to hello@myurbi.co or visit myurbi.co. A short demo with your building's real scenarios is the fastest way to see what one platform feels like.
