URBI App and Portal

Signing in, finding your way around, and managing more than one home

• A Tour of Your Portal

• Getting started with the URBI app

• How to get around the URBI app

• How to switch between your properties or units

• How to switch between your properties or units

• How to use quick actions from the plus button

• Managing More Than One Home

• Managing your unit registrations

• Resetting your password and sign-in help

• Signing in to your resident portal

• What Happens During an Ownership or Occupancy Transfer

• When You Only See News and Profile

• Why can't I see something in the menu?

Your details, your digital ID, notifications, and app settings

• Choose light or dark mode

• FAQ: Your Profile

• How to Edit Your Profile

• How to Manage Notification Preferences

• How to Switch Property or Unit (Profile)

• How to Use Your Digital ID Card

• Managing your profile and notifications

• Settings, Help and Support

• Signing out and getting account help

• Your profile

• Your Profile (Mobile App)

Booking an amenity, changing it, deposits, and receipts

• Browse your building's amenities

• Change or cancel an amenity booking

• FAQ: Amenity bookings

• How to book an amenity

• How to Change or Cancel Your Booking

• How to Pay a Security Deposit Later

• How to View Your Bookings and Receipts

• Overview: Booking Amenities in the App

• Save your favourite amenities

• Troubleshooting amenity bookings (residents)

• Understanding Amenity Booking Rules in the URBI App

• Why can't I book this amenity?

Charges, invoices, paying, autopay, and receipts

• "A payment is already in progress", what it means and what to do

• Billing & Purchases: an overview

• Card Processing Fees Explained

• Connecting your bank for pre-authorized payments

• How paying part of an invoice works

• How several people can each pay their share of one invoice

• How to Make a Payment

• How to pay an invoice

• Paying overdue charges in the portal

• Payment and bank connection help

• Setting up automatic credit-card payments

• Sharing an Invoice with Someone in Your Home

• Troubleshooting payments

• Understanding Charges

• Understanding Invoices

• What autopay means for you

• When a payment can't go through

• Your Payment Receipts

The news feed and how the app reaches you

• How to read building news and announcements

• Notifications and the mobile app

• Using the News Feed

Making sure URBI emails reach your inbox

• Apple Mail or iCloud: how to make sure URBI emails reach your inbox

• Gmail: how to make sure URBI emails reach your inbox

• Outlook, Hotmail, or Live: how to make sure URBI emails reach your inbox

• Shaw email: how to make sure URBI emails reach your inbox

• Why some emails do not reach a resident's inbox

• Work or corporate email: how to get URBI emails unblocked by your IT team

• Yahoo Mail: how to make sure URBI emails reach your inbox

Talking to your property team and using the in-app assistant

• How to message your property team

• How to use Arthur, your building assistant

Browsing, ordering, and paying in your building's Market

• How to browse and order from Market

• How to check on a past Market order

• How to pay for a Market order

• How to save a favourite vendor in Market

• What is Market?

Parking, packages, visitors, maintenance, events, and documents

• How to activate visitor parking

• How to find your building documents

• How to report a maintenance issue

• How to schedule a visitor

• How to see your packages

• How to sign up for a building event