Amenities
Setting up amenities, taking bookings, payments and deposits
67 articles in 6 sections
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Articles in Amenities
Setting Up Amenities
11 articles
Creating an amenity and configuring its rules, pricing and deposits
Adding and Managing Amenity Photos
Amenities
Create and Manage Amenities
How to change amenity status and delete an amenity
How to configure pricing and deposits
How to create an amenity
How to edit amenity settings
How to set up a guest suite with fixed check-in and check-out times
How to Set Up Multi-Day Bookings and the After-Service Buffer
How to set up vendor notification rules
How to use QR codes, check-in, and display mode
Managing Bookings
14 articles
Creating, editing, cancelling and troubleshooting a booking
Amenity Booking Emails: FAQ
Amenity Booking Overhaul: FAQ
Amenity Booking Overhaul: What's New
Create and Manage Bookings
How to Cancel, Refund, or Void a Booking
How to Create a Booking for a Resident
How to Create a Staff Booking with a Conflict Override
How to Create and Manage Amenity Bookings
How to Edit a Booking
Managing Amenity Bookings
Managing amenity bookings: edits, payments, refunds, and deposits
Troubleshooting amenity bookings (staff)
Troubleshooting the Amenity Booking Overhaul
What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
Payments and Refunds
14 articles
Taking payment, recording it manually, refunding and waiving
Adding an Optional Paid Item to an Existing Booking
Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
How to Record a Manual Payment for an Amenity Booking (Desktop)
How to Record a Manual Payment on Mobile Web
How to Record Manual Payments and Send Reminders
How to Refund a Manual (Cash / Cheque) Amenity Booking
How to Send a Booking Receipt
How to Send an Amenity Receipt
Manual Amenity Payments: FAQ
Manual Payment for Amenity Bookings: What's New
Troubleshooting Manual Amenity Payments
What "Manual" Payment Means, and When to Use It
Where a Manual Payment's Method and Reference Show Up Later
Who Can Record a Manual Payment
Security Deposits
8 articles
Keeping, returning, splitting and paying out a deposit
Deferred Deposits
10 articles
Collecting a deposit later instead of at booking time
Collecting a Payment by Card
Deferred Deposits and Collections: FAQ
Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
Deferred Deposits on a Manual Booking
How to Set Up Deferred Deposit Collection
Recording a Manual Payment for a Deposit or Other Amenity Charge
The Unified Collect Surface: An Overview
Troubleshooting Deferred Deposits and Collections
Waiving a Deposit or Other Amenity Charge
Who Can Do What: Permissions for Deferred Deposits and Collections
For Residents
10 articles
What your residents see when they book and pay
Amenity bookings on URBI mobile
Amenity Links Now Open the Resident App (What Changed)
Amenity Photos and Favourites
Booking a Multi-Day Amenity
Deferring Your Amenity Deposit at Booking Time
Optional Charges Staff Add to Your Booking
Paying Your Amenity Deposit Early
Paying Your Deposit Early, or Through a Link Staff Sent You
The Resident's View: What They See and Get Notified
Understanding Your Deposit Status
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