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  1. Help Center
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  3. Amenities

Amenities

Setting up amenities, taking bookings, payments and deposits

67 articles in 6 sections

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Articles in Amenities

Browse by section

  • Setting Up Amenities19Creating an amenity and configuring its rules, pricing and deposits
  • Managing Bookings9Creating, editing, cancelling and troubleshooting a booking
  • Payments and Refunds12Taking payment, recording it manually, refunding and waiving
  • Security Deposits7Keeping, returning, splitting and paying out a deposit
  • Deferred Deposits10Collecting a deposit later instead of at booking time
  • For Residents10What your residents see when they book and pay

Setting Up Amenities

19 articles

Creating an amenity and configuring its rules, pricing and deposits

  • Adding and Managing Amenity Photos

  • Amenities

  • Create and Manage Amenities

  • How to Cancel, Refund, or Void a Booking

  • How to change amenity status and delete an amenity

  • How to configure pricing and deposits

  • How to Create a Booking for a Resident

  • How to create an amenity

  • How to Edit a Booking

  • How to edit amenity settings

  • How to Manage Security Deposits

  • How to Record Manual Payments and Send Reminders

  • How to Send a Booking Receipt

  • How to set up a guest suite with fixed check-in and check-out times

  • How to Set Up Multi-Day Bookings and the After-Service Buffer

  • How to set up vendor notification rules

  • How to use QR codes, check-in, and display mode

  • Managing Amenity Bookings

  • Troubleshooting amenity bookings (staff)

Managing Bookings

9 articles

Creating, editing, cancelling and troubleshooting a booking

  • Amenity Booking Emails: FAQ

  • Amenity Booking Overhaul: FAQ

  • Amenity Booking Overhaul: What's New

  • Create and Manage Bookings

  • How to Create a Staff Booking with a Conflict Override

  • How to Create and Manage Amenity Bookings

  • Managing amenity bookings: edits, payments, refunds, and deposits

  • Troubleshooting the Amenity Booking Overhaul

  • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled

Payments and Refunds

12 articles

Taking payment, recording it manually, refunding and waiving

  • Adding an Optional Paid Item to an Existing Booking

  • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked

  • How to Record a Manual Payment for an Amenity Booking (Desktop)

  • How to Record a Manual Payment on Mobile Web

  • How to Refund a Manual (Cash / Cheque) Amenity Booking

  • How to Send an Amenity Receipt

  • Manual Amenity Payments: FAQ

  • Manual Payment for Amenity Bookings: What's New

  • Troubleshooting Manual Amenity Payments

  • What "Manual" Payment Means, and When to Use It

  • Where a Manual Payment's Method and Reference Show Up Later

  • Who Can Record a Manual Payment

Security Deposits

7 articles

Keeping, returning, splitting and paying out a deposit

  • Canceling a Pending Deposit Refund

  • Deposit Payouts: How Kept Deposits Reach Your Bank

  • How to Mark a Manual Security Deposit Returned

  • Keeping Part of a Deposit

  • Managing an Amenity Deposit: Keep, Return, or Split

  • Returning a Deposit in Full

  • Reversing a Deposit You Kept

Deferred Deposits

10 articles

Collecting a deposit later instead of at booking time

  • Collecting a Payment by Card

  • Deferred Deposits and Collections: FAQ

  • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New

  • Deferred Deposits on a Manual Booking

  • How to Set Up Deferred Deposit Collection

  • Recording a Manual Payment for a Deposit or Other Amenity Charge

  • The Unified Collect Surface: An Overview

  • Troubleshooting Deferred Deposits and Collections

  • Waiving a Deposit or Other Amenity Charge

  • Who Can Do What: Permissions for Deferred Deposits and Collections

For Residents

10 articles

What your residents see when they book and pay

  • Amenity bookings on URBI mobile

  • Amenity Links Now Open the Resident App (What Changed)

  • Amenity Photos and Favourites

  • Booking a Multi-Day Amenity

  • Deferring Your Amenity Deposit at Booking Time

  • Optional Charges Staff Add to Your Booking

  • Paying Your Amenity Deposit Early

  • Paying Your Deposit Early, or Through a Link Staff Sent You

  • The Resident's View: What They See and Get Notified

  • Understanding Your Deposit Status

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