Ask HERO what happened at your property
For staff: how to ask HERO what happened at a property over any period, what the report covers, and why the same question returns a different report depending on your role.
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You can ask HERO to catch you up on a property over any stretch of time, and the report comes back in the conversation straight away. Summaries used to be promised by email, and often never arrived. They now appear in the chat instead.
How to ask
Open HERO and ask in your own words. You do not need a date picker, and you do not need to phrase it a particular way. All of these work:
"What happened while I was away?"
"Catch me up on last week."
"Summary for the weekend."
"What happened between the 1st and the 14th?"
HERO works out the actual dates from what you said, so a phrase like "last week" or "the last two weeks" is enough. The report covers the property you are currently working in, so switch property first if you want a different building.
What the report covers
The summary reads three kinds of record for the period you asked about:
Service tickets, including tasks
Property notes, including internal ones
The comments left on those tickets and tasks
It does not cover finances, amenity bookings, announcements, or board decisions. If you need those, ask HERO for them directly as a separate question.
The report is shaped around your role
The same question returns a different report depending on who is asking, because a board member and an onsite staff member need different things from the same fortnight.
Board members get an executive summary, a key metrics dashboard, a ticket overview, notable trends and patterns, risks and concerns, and strategic recommendations. The emphasis is on financial implications, compliance and risk, and the items a board actually needs to act on.
Property managers get the full operational picture: ticket analysis, a notes and communication summary, workload distribution, and overdue or at risk items. The emphasis is on staff workload and on vendor and contractor activity.
Onsite staff get a quick summary, priority items, open tickets grouped by category, upcoming deadlines, and recent note highlights. The emphasis is on what needs attention today and on issues tied to specific units.
You do not choose which version you get. HERO works it out from your role at that property.
When nothing happened
If there is genuinely no activity in the range, the report says so in plain words, and it names both the property and the dates it looked at, so you can see straight away whether you asked about the window you meant.
When the report cannot be built
If something goes wrong, HERO tells you that the summary could not be generated and says what went wrong. It will never report a failure as "nothing happened" or "all clear". That distinction matters: an empty fortnight and a broken report look identical if the wording is sloppy, and only one of them means you can relax. If you see an error, ask again, and check that the dates you gave are valid.