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  1. Help Center
  2. /HERO and Arthur
  3. /HERO Data Questions
  4. /HERO Data Questions: Overview

HERO Data Questions: Overview

HERO now works through data questions step by step across multiple sources, tells you honestly when it can't find an answer, shows a "What I checked" panel, and lets you save reusable queries.

Last updated August 13, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
    • How to Read the "What I Checked" Panel
    • How to Save and Reuse a HERO Query
    • Operating Hero Health
    • Reviewing and Approving a HERO Plan
    • Troubleshooting HERO Reports
    • Troubleshooting: HERO Data Questions
    • Using HERO for Accounting Questions and Journal Entries
    • Working with HERO Results and Exports
    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Turning Chief of Staff On
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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When you ask HERO a data question, like how many gym bookings did we have last month, HERO now works through it step by step instead of taking one guess. It checks different sources, and if the first approach does not turn up an answer, it tries another before responding. If it truly cannot find an answer, it tells you honestly instead of making one up.

Every data-question answer now includes a "What I checked" panel you can expand to see exactly what HERO looked at.

After an analytical answer, save the question as a reusable query from "My saved queries," available across every property you have access to. Run it again later, refine it in chat, or remove it if it stops being useful.

HERO also has a new animated orb showing whether it is waiting, thinking, or done, in chat and in the command palette. Palette answers now show the same "what I checked" summary, with a one-click handoff into the full HERO chat.

Who can use this: Staff, board members, and property managers.

Where to find it: Open HERO from the sidebar, or press Cmd or Ctrl plus K anywhere in URBI.

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