Choose Arthur's voice and delivery style
For staff: how to choose Arthur's voice and delivery style for a building, listen to a sample first, and where the choice applies.
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Arthur can speak in one of four voices, in either a professional or a friendly style. The choice is made per building, so two properties you manage can sound quite different, and it carries through every channel Arthur uses.
Where the setting lives
Open Property Settings for the building you want to change, and find the Arthur persona card. You need permission to configure Arthur at that property. If you do not have it, the card will not accept a change.
The four voices
| Voice | Character |
|---|---|
| Arthur | The original, warm and dependable |
| Theo | Approachable and easygoing |
| Adriana | Clear, professional, and steady |
| Kora | Bright and personable |
Each voice also carries an accent, shown as a small flag beside the name, so you can tell at a glance how it will sound to a resident.
The two delivery styles
Professional uses formal phrasing, no filler words, and gets straight to the point.
Friendly uses warmer phrasing with brief pleasantries, while staying concise.
A new building starts on Arthur with the friendly style, which is exactly how Arthur sounded before this setting existed. If you never open the card, nothing about your building changes.
Listen before you save
Each voice and style pairing has its own sample. Press play to hear it, and the words being spoken appear on screen at the same time, so what you read is what you hear. Nothing is saved by listening.
The listen option only appears for a building that has Arthur's phone channel set up and a voice assigned. If you do not see it, the voice is not available for that property yet, and the written channels below still work normally.
Where the choice applies
Your selection carries through all of the ways Arthur speaks to residents:
In app chat
Phone calls
Emails
Text messages
Set it once for the building, and every channel follows.
Saving and changing your mind
The card only offers to save once you have actually changed something, and you can discard an unsaved change to go back to the current setting. Changing the voice or the style later is safe at any time, and it affects future conversations rather than rewriting past ones.