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  2. /HERO and Arthur
  3. /Chief of Staff Briefings
  4. /Turning Chief of Staff On

Turning Chief of Staff On

Chief of Staff weekday briefings are now opt-in. How to turn the briefing on or off in Personal Settings, and what happened if yours was paused.

Last updated September 15, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
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    • Operating Hero Health
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    • Troubleshooting: HERO Data Questions
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    • Arthur Forwarded-Email Parsing: Overview
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Turning Chief of Staff On
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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On this page

  • What changed
  • How to turn Chief of Staff emails on
  • How to turn it off
  • Frequently asked

Chief of Staff is your Monday and Friday email briefing: a short, AI-assembled summary of what needs your attention across your properties.

What changed

Chief of Staff briefings are now opt-in. They are no longer turned on automatically for every account. If you want to receive the briefing, you turn it on yourself in a few seconds.

If you were already receiving briefings and use URBI regularly, nothing changes: you keep getting them. If your briefing was paused because your account had been quiet for a while, you received a one-time email letting you know, and you can turn it back on anytime using the steps below.

How to turn Chief of Staff emails on

  1. Open URBI and go to Your Settings.

  2. Open Preferences.

  3. Switch Chief of Staff emails on.

That is it. Your next briefing will arrive on the following Monday or Friday, at around 8am in your property's local time.

How to turn it off

Follow the same steps and switch Chief of Staff emails off. You can turn it on or off whenever you like. You can also use the unsubscribe link at the bottom of any briefing email.

Frequently asked

I stopped getting briefings. Why? To keep inboxes quiet, briefings were paused for accounts that had not been active recently. Turning Chief of Staff emails on in Your Settings starts them again.

Will turning it on lose any of my data? No. Chief of Staff assembles its briefing fresh each Monday and Friday from your current properties. There is nothing to lose or restore.

Who can use Chief of Staff? Staff, board members, and property managers. Chief of Staff briefings are not sent to residents.

Need help? Reach us at hello@myurbi.co.

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