• Solutions for Every Building, Every Stakeholder

    URBI is the first Building OS powered by HERO AI. Whether you manage properties, own them, or operate them day to day, URBI transforms complex, disconnected workflows into a single, intelligent platform that drives efficiency and builds stronger communities.

    Role Benefits

    • For Property ManagersStreamline operations and enhance tenant satisfaction with centralized management tools.
    • For Building OperatorsSimplify daily tasks and maintenance with intelligent automation and workflow management.
    • For OwnersMaximize ROI and property value with comprehensive oversight and analytics.
    • For Finance TeamsClose faster with double entry books, trust accounting, and reconciliation that runs nightly.
    • For BusinessesConnect with building communities and expand your service offerings.

    Building Benefits

    • Residential BuildingsSimplify living with one app for bookings, packages, payments, and community updates.
    • Commercial BuildingsStreamline operations, vendors, and compliance while giving tenants a frictionless experience.
    • Education BuildingsManage facilities, visitors, and compliance for safer, smarter, more connected campuses.
    • Senior LivingAnswer families around the clock, publish life enrichment once, and see every community on one screen.

  • One Platform. Smarter Buildings.

    URBI centralizes daily operations and adds AI intelligence to transform complexity into clarity.

    Products

    • URBI KoreThe central hub where managers, owners, and staff run building operations in one place.
    • URBI KonnectA marketplace that connects buildings with trusted vendors, services, and community events.
    • URBI AccountingAI consolidation, invoices and receipts processed by AI, books pre reconciled before month end. In Beta.
    • URBI AIOne intelligence across URBI. HERO answers your team's questions, Arthur answers your community's calls, texts, and emails 24/7.

    Features

    • Operations & Workflow
    • Amenities & Booking
    • Events & Ticketing
    • Communication & Community
    • Payments & Transactions
    • Data & Compliance
    • HERO AI Intelligence
    • IoT & Hardware Integration
    • Community Experience
    • Accounting (In Beta)
    View All
  • Customers
    • All ResourcesGuides, support, and customer stories in one place
    • Help CenterGuides and answers for every part of URBI
    • BlogWhy URBI works the way it does
    • ReleasesEvery update we ship, in plain language
    • System StatusHow every part of URBI is running right now
    • About UsLearn about our story and mission
    • MilestonesHow URBI got here and where it is going
    • CareersWe're HiringJoin our growing team
    • FAQStraight answers about URBI, HERO and Arthur
    • ContactGet in touch with us

Schedule a Demo

  1. Help Center
  2. /Building
  3. /Logbook and Notes
  4. /Use Comments on Notes

Use Comments on Notes

Learn how to use real-time comments and @mentions on notes in URBI Kore for team discussions.

Last updated August 13, 2026

Building
    • Bulk Invite and Send Reminder
    • Filtering and Searching Units
    • How to filter units with the search bar
    • How to Import Locations and People
    • Import Errors and What They Mean
    • Importing Locations and People: An Overview
    • Location Import: FAQ
    • Pet Registration: Weight & Breed
    • Preparing Your Import File
    • Reading Your Import Report
    • Seeing what a unit owes, and finding units fast
    • The Pre Import Checklist
    • View and Manage Units
    • What Happens When You Import, and Who Gets Notified
    • Attach Supporting Documents to a Decision
    • Create Your First Board Decision
    • Vote on a Pending Decision
    • Attach Documents to Notes
    • Create and Manage Logbook Notes
    • Create Notes Faster: Drag-and-Drop, Keyboard Shortcuts, and Batch Add
    • Pin Important Notes
    • Tag a Property and Pin the Notes That Matter
    • Use Comments on Notes
    • Create and Manage Documents
    • Documents
    • Share Financial Documents
    • Upload Bylaws and Governing Documents
All collections

On this page

  • Overview
  • Adding a Comment
  • Step 1: Open the Note
  • Step 2: Expand the Comments Section
  • Step 3: Type Your Comment
  • Step 4: Send
  • Real-Time Updates
  • @Mentions and Notifications
  • Deleting a Comment
  • Comment Timestamps
  • Tips

Overview

Comments let your team have real-time discussions directly on a note. Instead of switching to email or a messaging app, keep the conversation in context right where the information lives.

Adding a Comment

Step 1: Open the Note

Click on any note to open its detail view.

Step 2: Expand the Comments Section

Click the Comments toggle at the bottom of the note. It shows either "Add Comment" (if there are none yet) or the comment count (e.g., "3 Comments").

Step 3: Type Your Comment

A text input appears at the bottom. Type your message. You can use @ to mention team members by name. Only users with management roles (Board, Property Manager, Building Manager) appear in the mention suggestions.

Step 4: Send

Click the Send button (arrow icon). Your comment appears instantly in the thread.

Real-Time Updates

Comments update in real time. When another team member posts a comment, it appears automatically without needing to refresh. The comment list scrolls to the newest message so you always see the latest update.

@Mentions and Notifications

When you mention someone with @, they receive a notification about your comment. Mentioned names appear highlighted in a tan/gold color in the comment thread so they are easy to spot.

Deleting a Comment

You can delete your own comments by clicking the trash icon that appears on your messages. A confirmation prompt ensures you do not delete a comment by accident. Only the comment author can delete their own comments.

Comment Timestamps

Each comment shows a relative timestamp that updates naturally:

  • Just now for comments less than an hour old

  • 2h ago for recent comments

  • Yesterday for the previous day

  • 3d ago for the past week

  • Full date and time for anything older

Tips

  • Use comments to discuss next steps on an incident note instead of creating a separate communication thread

  • @Mention specific people when their input is needed so they get notified right away

  • Keep comments focused on the note topic. For unrelated topics, create a new note.

Was this article helpful?

Related articles

Building

Attach Documents to Notes

Learn how to attach files like photos, PDFs, and documents to notes in URBI Kore.

Read
Building

Create and Manage Logbook Notes

Creating a logbook note from the dashboard, choosing its type, and managing the notes you have already written.

Read
Building

Create Notes Faster: Drag-and-Drop, Keyboard Shortcuts, and Batch Add

Faster note-taking: drag files onto the note window to attach, drive the whole form from the keyboard, and use Batch add to log several notes in a row.

Read
Building

Pin Important Notes

Learn how to create, categorize, and pin notes in URBI Kore to capture building context and keep important information visible.

Read
All Building articlesAsk the URBI team
URBI

URBI is the Building OS, founded in Calgary in 2023. One platform with HERO AI built in, running thousands of units for property managers, condo boards and owners.

Solutions

  • All Solutions
  • For Property Managers
  • For Building Operators
  • For Owners
  • For Finance Teams
  • For Businesses

Building Benefits

  • Residential Buildings
  • Commercial Buildings
  • Education Buildings
  • Senior Living

Products

  • All Products
  • URBI Kore
  • URBI Konnect
  • URBI AI
  • URBI Accounting (Beta)

Company

  • About URBI
  • About Us
  • Milestones
  • Reviews
  • FAQ
  • CareersWe're Hiring
  • Contact

Resources

  • All Resources
  • Help Center
  • Blog
  • Releases
  • System Status
  • FAQ
  • For AI assistants

Compare

  • Compare Us to Residential
  • Compare Us to Commercial
  • Compare Us to K-12

Legal

  • Security & Privacy
  • Terms & Conditions
  • Terms of Service for Konnect

© 2026 URBI. All rights reserved.

Privacy PolicyTerms of Service

Schedule a Demo