Arthur's Escalation Console: Overview
Arthur is URBI's AI assistant. The escalation console gives staff full visibility into every active case Arthur is managing.
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Arthur is URBI's AI assistant. It handles resident inquiries across phone, SMS, email, and in-app chat. When a resident's issue needs ongoing attention, Arthur opens a case and manages it automatically — following up, re-evaluating, and escalating as needed.
The escalation console (previously called Follow-ups) gives staff full visibility into every active case Arthur is managing: what's happened, who's been contacted, and what Arthur is planning next. Staff can review the case timeline, step in to adjust Arthur's approach, take ownership of a case directly, or add a question-and-answer to the knowledge base so Arthur handles it better next time.
Who can use this: Staff, board members, and property managers.
Where to find it: Go to Arthur in the left sidebar, then click the Follow-ups tab. The new console is available at /hero-arthur-beta during the current preview period.