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The New HERO Workspace

HERO now opens as a focused three-part workspace: conversation history and search at the top, the current conversation in the middle, and a composer with suggested next steps at the bottom. The same...

Last updated August 14, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
    • How to Read the "What I Checked" Panel
    • How to Save and Reuse a HERO Query
    • Operating Hero Health
    • Reviewing and Approving a HERO Plan
    • The New HERO Workspace
    • Troubleshooting HERO Reports
    • Troubleshooting: HERO Data Questions
    • Using HERO for Accounting Questions and Journal Entries
    • Working with HERO Results and Exports
    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • Arthur's Escalation Console: Overview
    • Frequently Asked Questions: Arthur's Escalation Console
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Troubleshooting: Arthur's Escalation Console
    • Turning Chief of Staff On
    • What determines whether you get a Chief of Staff briefing
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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HERO now opens as a focused three-part workspace: conversation history and search at the top, the current conversation in the middle, and a composer with suggested next steps at the bottom. The same workspace adapts to the compact mobile drawer without changing how your conversations work.

HERO can now:

  • suggest relevant starting questions and follow-up chips;
  • group several proposed actions into one numbered plan;
  • show the real status of every action, including failures and long-running work;
  • present several charts or tables in one answer;
  • export the complete result behind an abbreviated table;
  • create tasks, vendor RFPs or direct work orders, and unit access requests through the same reviewed action flow as other HERO actions.
  • answer permitted accounting-summary questions and prepare reviewed journal-entry corrections, voids, or reversals.

The animated HERO orb and usage meter show when HERO is ready, thinking, or approaching the property's weekly AI allowance.

Who can use this: Staff, board members, and property managers who already have access to HERO. Existing role and property permissions still apply to every lookup and action.

Where to find it: Open HERO from the app navigation or use the HERO entry in the command palette.

For accounting steps and the difference between Correct, Void, and Reverse, see Using HERO for Accounting Questions and Journal Entries.

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