Review and Confirm HERO Inbox Suggestions

HERO places suggestions in a private stack above the composer. The pending badge counts only proposals that still need your decision.

For each card:

1. Review the proposed details.
2. Select Edit if a field or audience needs to change.
3. Select Confirm to execute it, or Reject to cancel it.

Available suggestions depend on your permissions:

• service ticket or task;
• property note;
• resident notification; and
• immediate notice.

The notification editor lists active URBI residents from the current conversation. URBI checks that membership again on Confirm, so an old or forged recipient cannot be used.

Immediate notices

Inbox Assist notices publish immediately. There is no Draft or Schedule choice in this flow.

Choose:

• Sender’s floor, resolved from the active resident’s current unit;
• Whole building; or
• Existing group, limited to a valid named group at the current property.

If the sender or floor is ambiguous, or the floor has fewer than two occupied units, URBI labels the fallback and uses Whole building only after you confirm.

For delivery, URBI records in-app, push, and email outcomes separately. A failed card shows exact sent, skipped, and failed counts. Retrying resumes unfinished deliveries; it does not create another notice or resend a provider-accepted delivery.