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Draft an Inbox Reply With HERO

Steps Open the inbox conversation you want to answer. Select Ask Hero above the composer. Tell HERO what kind of reply you need. Select Draft with Hero . Review the streamed draft. If the composer...

Last updated August 14, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
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    • Troubleshooting: HERO Data Questions
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    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • Arthur's Escalation Console: Overview
    • Frequently Asked Questions: Arthur's Escalation Console
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Troubleshooting: Arthur's Escalation Console
    • Turning Chief of Staff On
    • What determines whether you get a Chief of Staff briefing
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
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On this page

  • Steps
  • Replace and Undo
  • Send remains manual

Steps

  1. Open the inbox conversation you want to answer.
  2. Select Ask Hero above the composer.
  3. Tell HERO what kind of reply you need.
  4. Select Draft with Hero.
  5. Review the streamed draft.

If the composer was empty, the draft appears in it as HERO writes. If you already had text, HERO asks before replacing it.

Approved reply-streaming, replace, and Undo states

Replace and Undo

When you choose Replace draft, URBI keeps your previous text for ten seconds. Select Undo during that window to restore it.

Changing conversations cancels the old composer operation. A late result from the previous conversation cannot overwrite the active conversation’s text.

Send remains manual

HERO never presses Send. Edit the result as needed, attach files normally, and send it through the existing inbox composer.

If sending fails, URBI preserves the text and attachment so you can try again.

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