• Solutions for Every Building, Every Stakeholder

    URBI is the first Building OS powered by HERO AI. Whether you manage properties, own them, or operate them day to day, URBI transforms complex, disconnected workflows into a single, intelligent platform that drives efficiency and builds stronger communities.

    Role Benefits

    • For Property ManagersStreamline operations and enhance tenant satisfaction with centralized management tools.
    • For Building OperatorsSimplify daily tasks and maintenance with intelligent automation and workflow management.
    • For OwnersMaximize ROI and property value with comprehensive oversight and analytics.
    • For Finance TeamsClose faster with double entry books, trust accounting, and reconciliation that runs nightly.
    • For BusinessesConnect with building communities and expand your service offerings.

    Building Benefits

    • Residential BuildingsSimplify living with one app for bookings, packages, payments, and community updates.
    • Commercial BuildingsStreamline operations, vendors, and compliance while giving tenants a frictionless experience.
    • Education BuildingsManage facilities, visitors, and compliance for safer, smarter, more connected campuses.
    • Senior LivingAnswer families around the clock, publish life enrichment once, and see every community on one screen.

  • One Platform. Smarter Buildings.

    URBI centralizes daily operations and adds AI intelligence to transform complexity into clarity.

    Products

    • URBI KoreThe central hub where managers, owners, and staff run building operations in one place.
    • URBI KonnectA marketplace that connects buildings with trusted vendors, services, and community events.
    • URBI AccountingAI consolidation, invoices and receipts processed by AI, books pre reconciled before month end. In Beta.
    • URBI AIOne intelligence across URBI. HERO answers your team's questions, Arthur answers your community's calls, texts, and emails 24/7.

    Features

    • Operations & Workflow
    • Amenities & Booking
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    • Accounting (In Beta)
    View All
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  1. Help Center
  2. /HERO and Arthur
  3. /HERO Inbox Assist
  4. /Draft an Inbox Reply With HERO

Draft an Inbox Reply With HERO

Steps Open the inbox conversation you want to answer. Select Ask Hero above the composer. Tell HERO what kind of reply you need. Select Draft with Hero . Review the streamed draft. If the composer...

Last updated August 14, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
    • How to Read the "What I Checked" Panel
    • How to Save and Reuse a HERO Query
    • Operating Hero Health
    • Reviewing and Approving a HERO Plan
    • Troubleshooting HERO Reports
    • Troubleshooting: HERO Data Questions
    • Using HERO for Accounting Questions and Journal Entries
    • Working with HERO Results and Exports
    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Turning Chief of Staff On
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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On this page

  • Steps
  • Replace and Undo
  • Send remains manual

Steps

  1. Open the inbox conversation you want to answer.
  2. Select Ask Hero above the composer.
  3. Tell HERO what kind of reply you need.
  4. Select Draft with Hero.
  5. Review the streamed draft.

If the composer was empty, the draft appears in it as HERO writes. If you already had text, HERO asks before replacing it.

Approved reply-streaming, replace, and Undo states

Replace and Undo

When you choose Replace draft, URBI keeps your previous text for ten seconds. Select Undo during that window to restore it.

Changing conversations cancels the old composer operation. A late result from the previous conversation cannot overwrite the active conversation’s text.

Send remains manual

HERO never presses Send. Edit the result as needed, attach files normally, and send it through the existing inbox composer.

If sending fails, URBI preserves the text and attachment so you can try again.

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URBI

URBI is the Building OS, founded in Calgary in 2023. One platform with HERO AI built in, running thousands of units for property managers, condo boards and owners.

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