HERO Inbox Assist on Mobile and Troubleshooting

Inbox Assist uses the same run, action, and permission rules on desktop and mobile. On mobile, suggestions open in a sheet above the composer, and controls account for the safe area and on-screen keyboard.

I do not see Ask Hero

Check that:

• the property is on KORE or PREMIUM;
• your HERO access is enabled;
• the app has finished loading your permissions; and
• you are viewing an active inbox conversation.

Inbox Assist intentionally stays hidden when tier or permission checks fail.

HERO is still setting up

The initial Assist run creates a private association and then starts the streaming child. Leave the conversation open briefly. If setup fails, retry from Ask Hero; URBI reuses the stable setup identity rather than creating duplicate work.

My notification has no selectable resident

The picker contains active URBI residents from the current conversation. Refresh the thread. If the list remains empty, send a normal inbox reply or correct the conversation participants before retrying.

A notice shows partial delivery

Open the failed suggestion and choose Retry after reviewing the counts. URBI retries only required deliveries that failed or whose delivery lease expired. Skipped channels reflect recipient preferences or missing eligible contact details and do not block completion.

Escalation information

Send Support:

• the property and inbox conversation;
• the approximate time;
• the action type;
• the text of any failure; and
• the sent/skipped/failed channel counts, if shown.

Do not send access tokens, provider keys, or resident contact details.