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  1. Help Center
  2. /HERO and Arthur
  3. /HERO Data Questions
  4. /Operating Hero Health

Operating Hero Health

Hero Health is the internal reliability dashboard at /hero-health . Granting access There is no admin-management UI. Add the platform admin’s existing profile ID directly: insert into...

Last updated August 14, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
    • How to Read the "What I Checked" Panel
    • How to Save and Reuse a HERO Query
    • Operating Hero Health
    • Reviewing and Approving a HERO Plan
    • Troubleshooting HERO Reports
    • Troubleshooting: HERO Data Questions
    • Using HERO for Accounting Questions and Journal Entries
    • Working with HERO Results and Exports
    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Turning Chief of Staff On
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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On this page

  • Granting access
  • Dashboard sections
  • Reviewing a learned query
  • Scheduled jobs
  • Email recipients

Hero Health is the internal reliability dashboard at /hero-health.

Granting access

There is no admin-management UI. Add the platform admin’s existing profile ID directly:

insert into public.hero_health_admins (user_id)
values ('USER_PROFILE_UUID');

user_id must match public.user_profiles.id. On the next signed session check, the Hero Health menu and command-palette entry become available. Removing the row removes access.

Dashboard sections

  • Reliability ledger: failure clusters, frequency, distinct users, status, guard/output-contract class, and admin-only repair details.
  • Learned query queue: pending and flagged global redacted templates.
  • Opus escalation effectiveness: raw Sonnet/Opus attempt and rescue counts, costs, and per-cluster outcomes. Rates below 20 Opus-attempted clusters are provisional.
  • Digest configuration: read-only schedule and delivery behavior.

Reviewing a learned query

  1. Open a Pending or Flagged item.
  2. Review its redacted question, SQL template, trusted source, and allowed tables.
  3. Approve, reject with a reason, or edit and approve.
  4. Treat approval as global: runtime still revalidates the template against the requesting user and property context.

Never copy raw resident information into a learned template. The template must use typed :property_id and retain no user/property identifiers.

Scheduled jobs

  • Failure clustering: nightly before the healer.
  • Healer: nightly, DEV credentials only.
  • Weekly digest: Monday at 16:00 UTC.
  • Spike check: daily at 05:00 UTC.
  • Detailed occurrence redaction: daily after 90 days.

Email recipients

Digest and spike email recipients come from hero_health_admins.user_id → user_profiles.id → user_profiles.email_address. Missing email addresses are skipped.

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