Arthur Forwarded-Email Parsing: Overview

Status: Not yet released. This article is drafted ahead of launch. Steps and screenshots will be finalized when the feature ships.

When someone on your team forwards a resident's or owner's email into Arthur instead of replying to it directly, Arthur can recognize the forward and reply straight back to the original sender, not to whoever forwarded it. No more manually copying Arthur's answer out of its inbox and pasting it into a reply to the resident or owner.

Who can use this: Staff, property managers, and board members.

Where it lives: A Trusted forwarding addresses list controls which forwarders Arthur will unwrap this way. You'll find it in two places:

• Arthur setup wizard: Step 2, Email Address, below the email-forwarding instructions, the first time you set up Arthur.
• Hero Arthur card: under Property Settings, on the Services tab, once Arthur is active, so you can add or remove trusted addresses at any time.

You don't have to add anything for this to work. By default, Arthur already trusts forwards from your property's own recognized staff, PM, and board members. Use the list to also trust addresses outside that group, like a shared front-desk or management-company inbox.