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  2. /HERO and Arthur
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  4. /HERO Usage Limits and Troubleshooting

HERO Usage Limits and Troubleshooting

How the weekly meter works The usage meter reflects the property's shared HERO chat spend for the current property-local week. The window resets Monday at 8:00 a.m. in the property's timezone. Below...

Last updated August 14, 2026

HERO and Arthur
  • Choose Arthur's voice and delivery style
    • Ask HERO what happened at your property
    • HERO Data Questions: Overview
    • HERO Query Healer and Learned Queries
    • HERO Query Reliability: Overview
    • HERO Usage Limits and Troubleshooting
    • How to Read the "What I Checked" Panel
    • How to Save and Reuse a HERO Query
    • Operating Hero Health
    • Reviewing and Approving a HERO Plan
    • Troubleshooting HERO Reports
    • Troubleshooting: HERO Data Questions
    • Using HERO for Accounting Questions and Journal Entries
    • Working with HERO Results and Exports
    • Draft an Inbox Reply With HERO
    • HERO Inbox Assist on Mobile and Troubleshooting
    • HERO Inbox Assist: Overview
    • Review and Confirm HERO Inbox Suggestions
    • Arthur Forwarded-Email Parsing: Overview
    • How to Add Knowledge from a Case
    • How to Configure Trusted Forwarding Addresses
    • How to Take Over a Case
    • Troubleshooting: Arthur Forwarded-Email Parsing
    • Turning Chief of Staff On
    • Your AI Chief of Staff Daily Briefing: Board Member Guide
    • Your AI Chief of Staff Daily Briefing: Concierge Guide
    • Your AI Chief of Staff Daily Briefing: On Site Staff Guide
    • Your AI Chief of Staff Daily Briefing: Property Manager Guide
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On this page

  • How the weekly meter works
  • A card says “Still running”
  • An action failed
  • An access request reports a conflict
  • A full-list export does not start
  • HERO asks me to sign in again

How the weekly meter works

The usage meter reflects the property's shared HERO chat spend for the current property-local week. The window resets Monday at 8:00 a.m. in the property's timezone.

  • Below the limit, the meter shows the percentage used.
  • Near the limit, HERO warns that the allowance is almost used.
  • At the limit, new model-backed HERO requests stop until the displayed reset time. Existing records and the rest of URBI remain available.
  • Arthur voice, SMS, email, and in-app conversations do not use this HERO allowance and continue operating.

HERO is hidden on subscription tiers that do not include it. If the entry point is missing, confirm the property's subscription before troubleshooting the weekly meter.

The percentage is rounded down for display, so a property is not shown as fully stopped before it actually reaches the limit.

A card says “Still running”

HERO stopped polling before the background action reached a final status. Do not submit a duplicate action. Leave the conversation open or return to it; the card updates from the saved status when the action completes or fails.

An action failed

Read the reason on the card. Choose Edit to correct its fields, or Retry to submit a new attempt. In an approved plan, later actions remain pending after the first failure.

An access request reports a conflict

The selected unit already has one or more overlapping open access requests. Adjust the access window or audience, or reject the proposal. The warning appears before acceptance and does not create an access request by itself.

A full-list export does not start

Confirm that the result came from an accepted HERO query, you still have access to the property, and the result is below 50,000 rows. If the problem continues, send support the property ID, conversation ID, and the approximate time of the attempt.

HERO asks me to sign in again

Your session expired before approval. Sign in, return to the conversation, and approve the still-pending action again. HERO does not dispatch the action when session verification fails.

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