HERO Inbox Assist: Overview

HERO Inbox Assist helps staff prepare a reply and related follow-up work without leaving an inbox conversation.

Open Ask Hero above the message composer. Describe what you need, such as “draft a helpful reply and create a maintenance ticket.” HERO can:

• draft text into the composer;
• suggest a service ticket or task;
• suggest a property note;
• suggest a notification to an active resident in the conversation; and
• suggest an immediate building, sender-floor, or named-group notice.

HERO does not send the inbox message and does not execute a suggested action automatically. You remain responsible for reviewing, editing, and confirming each result.

Who can use it

Inbox Assist is available to staff, property managers, and board users when:

• the property is on the KORE or PREMIUM tier;
• HERO access is enabled for the user; and
• the user has the permission required for the suggested action.

If URBI cannot confirm the tier or permission state, Inbox Assist stays hidden.

Privacy and safety

Suggestions are private to the staff member who started the Assist run. Other staff in the same inbox thread cannot read or edit those cards.

Every action remains a proposal until Confirm is selected. Rejecting a proposal is final. Draft text has a ten-second Undo after replacement; action cards do not have Undo because nothing is written before confirmation.