How Resident Replies Appear in Your Inbox

Here is the complete flow from publishing a news article to replying back to a resident.

Step 1 — Publish your article

Write and publish your news article as usual. URBI automatically attaches a reply address to the outgoing email. Residents do not see this address — their email client simply knows to use it when they hit Reply.

Step 2 — Resident replies to the email

The resident opens the news email in their inbox and hits Reply. They type their message and send it. This works from any email client — no app needed.

Step 3 — A "Re: [article title]" thread appears in your inbox

Within moments, the reply appears in your URBI inbox as a new conversation. The thread title matches the article: "Re: [your article title]". Each resident who replies gets their own separate thread — you will not see all residents' replies in one combined conversation.

Step 4 — You're notified by push and email

As the article's author, you receive both a push notification and an email alerting you that a resident has replied. The push notification shows the resident's name and the start of their message; the email provides the same information so you won't miss it regardless of your notification settings.

Step 5 — Reply from the inbox

Open the thread in your inbox and reply as you would to any other message. The resident receives your reply in their email.

Step 6 — Follow-up replies go to the same thread

If the same resident replies again — to any email related to that article, including a news update — their message is added to the existing thread. No duplicate conversations are created.

Nothing to set up

The feature is on automatically for every article you publish, including scheduled articles and news updates. Each reply is attributed to the resident who sent it.

Who this applies to

Staff, property managers, and board members who author news articles. Only the article's author is added to the conversation thread.