How ticket holders save tickets to their phone
You do not do anything to enable this. It is worth knowing how it works, because it is what your door staff will be scanning and what your residents will ask you about. One pass per ticket Someone...
Last updated
You do not do anything to enable this. It is worth knowing how it works, because it is what your door staff will be scanning and what your residents will ask you about.
One pass per ticket
Someone who books three tickets gets three passes, each carrying its own barcode. Their phone stacks all three together as one group for that order, so their wallet does not fill up with loose cards.
This is the fix to the most common complaint about event tickets: an order used to produce one pass with one code, so a family of four arrived with a single scannable ticket between them.
Where they do it
In the URBI app. The ticket screen, which is also where checkout lands after a purchase.
From the ticket link in their email. Opens in a browser. No account, no app. Guests who are not residents use this.
Both routes produce identical passes.
All, or just one
On an order with several tickets, the person choosing has both options.
In the app, each ticket card has a button naming its own ticket, for example Add Ticket 2 to Apple Wallet, plus one button for the whole order, Add All 3 Tickets to Apple Wallet. On Android these say Save rather than Add.
From the email link, the wallet badge opens a short panel offering Add all 3 tickets, Just Ticket 2 of 3 naming whichever ticket they are looking at, and Cancel.
The per-ticket option is what lets a resident hand one ticket to a guest without handing over the whole order.
What is on the pass
The front carries which ticket it is (2 of 3), the event name, the attendee, the ticket type, the date and time, and the venue. The ticket position is deliberately the top line: when several passes from one order are stacked, it is the only field visible without opening each one.
The back carries the ticket number, the order number, the full venue address, your property name, and a line telling the holder to show the code at the door.
If the event has a photo, it sits across the pass and the pass colour is derived from it, darkened until the text stays readable. An event with no photo produces the standard dark pass.
What this means at the door
Every ticket has its own code, so scan each guest individually. A cancelled ticket cannot be added to a wallet at all, so a pass on someone's phone is a ticket that was valid when they saved it. Confirm cancellations against your attendee list rather than assuming a saved pass is current.