Amenity Links Now Open the Resident App (What Changed)

This is a background change to how the amenity links residents already receive behave. It doesn't add anything for staff to configure or use; it's here so support and staff understand what residents will start experiencing.

What was true before

Deposit-reminder and payment emails already send residents a link like https://kore.myurbi.co/amenity-booking/<id>. Tapping it always opened a browser landing page first (a short bounce screen), which then tried to hand off into the resident app if it was installed, or stayed on the web otherwise.

What changes

On devices with the resident app installed and up to date, tapping that same link can now open the app directly at the booking's payment screen, skipping the browser bounce page entirely. This uses the platforms' native linking systems: iOS Universal Links and Android App Links, which let a website formally declare "this specific link pattern belongs to this app."

The existing browser bounce page is unchanged and still there. It's the fallback for anyone without the app installed, or on a device where native linking hasn't been set up (see below), so no resident-facing behavior is removed, only improved for app users.

What this does not change

• The link itself is the same URL residents already get; nothing changes about when or why it's sent.

• No new payment methods, screens, or resident-facing controls are introduced.

• Manual (staff-recorded) payments are unrelated to this change; this is purely about how a resident's own tap on an emailed link is routed.

Rollout note

This capability depends on domain-verification files being live and a resident app build that includes the new native configuration reaching the App Store and Play Store. Until that rollout completes, residents will continue to see the familiar browser bounce page exactly as before. There's no action for staff to take either way.