Amenity Booking Overhaul: FAQ

Why was I charged for my deposit later instead of all at once? Your property has turned on deferred deposit collection for this amenity. Any required fee is still charged the moment you book. Only the refundable deposit is collected closer to your booking date, either automatically before your booking starts or earlier if you choose to pay it yourself.

Can I pay my deposit before the reminder email arrives? Yes. Open your booking and tap "Pay deposit early" to pay it right away instead of waiting for the automatic reminder.

Can staff turn off vendor notifications for one booking? Yes. When creating a booking manually, staff can toggle off "Auto-create vendor service tickets on confirmation" for that single booking. This doesn't change or delete the underlying vendor rule, and it doesn't affect any other booking.

Why can't I book multiple days on this amenity? Multi-day booking is a setting staff turn on per amenity, and it requires a KORE or PREMIUM property. If you don't see a date-range option, either your property hasn't enabled it for this amenity, or the amenity is designed for single-day use only.

What happens to the vendor's visit if I cancel my booking? If a vendor's work order was already created for your booking, cancelling automatically cancels their ticket, removes their scheduled building access, and notifies them. You don't need to do anything else.

Does staff overriding a booking conflict affect residents? No. The override option only exists for staff. Residents always see a hard block on a conflicting time or date; there's no override available on the resident app.

Does a partial refund cancel a vendor's scheduled visit? No. A partial refund (such as a partial credit) leaves the booking confirmed and the vendor's visit unchanged. Only a full refund or a full cancellation cancels the vendor's work order.