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  1. Help Center
  2. /Amenities
  3. /Setting Up Amenities
  4. /How to create an amenity

How to create an amenity

Use this article to set up a new bookable amenity from scratch. Who can use it: Requires the amenities_create permission. The "New Amenity" button only appears if you have it. 1. Open the wizard Go...

Last updated September 15, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
    • Create and Manage Amenities
    • How to Cancel, Refund, or Void a Booking
    • How to change amenity status and delete an amenity
    • How to configure pricing and deposits
    • How to Create a Booking for a Resident
    • How to create an amenity
    • How to Edit a Booking
    • How to edit amenity settings
    • How to Manage Security Deposits
    • How to Record Manual Payments and Send Reminders
    • How to Send a Booking Receipt
    • How to set up a guest suite with fixed check-in and check-out times
    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
    • How to use QR codes, check-in, and display mode
    • Managing Amenity Bookings
    • Troubleshooting amenity bookings (staff)
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Canceling a Pending Deposit Refund
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
All collections

On this page

  • 1. Open the wizard
  • 2. Step 1, Basic Info
  • 3. Step 2, Booking Rules
  • 4. Step 3, Schedule
  • 5. Step 4, Pricing & Restrictions
  • 6. Step 5, Details
  • 7. Step 6, Photo
  • 8. Step 7, Review & Create
  • Clone an existing amenity

Use this article to set up a new bookable amenity from scratch.

Who can use it: Requires the amenities_create permission. The "New Amenity" button only appears if you have it.

1. Open the wizard

Go to Amenities and click "New Amenity." This opens the 7-step creation wizard. You can optionally start from a template.

The Amenities directory with the New Amenity button:

Amenities
Search amenities…
+ New Amenity

2. Step 1, Basic Info

Enter the name, category, and booking type. Name and category are required. Booking type is drop-in, reserve, or both, and is also required.

3. Step 2, Booking Rules

Set limits on how residents can book. Add a rule description, the max active bookings per resident, max simultaneous bookings, an annual booking limit, and the minimum advance notice (in hours). Toggle "require staff confirmation" if bookings need manual approval before they're confirmed.

4. Step 3, Schedule

Define when the amenity is available. Turn on predefined time slots or a 24-hour open toggle. If it's not open 24 hours, set open/close times (required). Set a max booking duration, optionally enable "allow multi-day bookings," and add named time slots if needed.

The Schedule step with a 24-hour toggle off:

Schedule
Open 24 HoursOff
Opening Time: 06:00
Closing Time: 22:00

5. Step 4, Pricing & Restrictions

Add line-item prices and access rules. Each line item has a name, rate, required flag, and quantity cap. Set the "Can Book" toggle and, if extra payment is needed to book, turn on "Additional Payment Required" and enter the amount.

6. Step 5, Details

Fill in property assignment and description. Assign the amenity to one or more properties (or a community), write a description and policy/cancellation text, and flag it as wheelchair-accessible if applicable.

7. Step 6, Photo

Upload a photo. This image shows on the amenity card and in the resident app.

8. Step 7, Review & Create

Review all fields and click Create. Any missing required fields show inline validation errors, fix these before the amenity can be created.

Review step with a submit action:

Review & Create
Confirm the details below, then create the amenity.
Create Amenity

Once created, the amenity appears in the Amenities directory and can be edited at any time. See "How to edit amenity settings."

Clone an existing amenity

Hover over an amenity's card in the directory and click the clone icon, instead of starting the wizard from scratch. This creates a new amenity named " (Copy)" that matches the original: booking type, opening and closing times down to the minute, time slot names, price amounts and quantities, occupant restrictions, and settings all carry over. Open the copy afterward to rename it or make any changes before it goes live.

What you will notice: if any part of the copy can't be completed, you're told so directly instead of seeing a plain success message, so you know to check the new amenity before using it.

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