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Amenities

The Amenities module is where you set up and manage everything residents can book at your property, from the gym to the rooftop lounge to shared equipment. It lives at /amenities in the URBI Kore...

Last updated August 14, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
    • Create and Manage Amenities
    • How to change amenity status and delete an amenity
    • How to configure pricing and deposits
    • How to create an amenity
    • How to edit amenity settings
    • How to set up a guest suite with fixed check-in and check-out times
    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
    • How to use QR codes, check-in, and display mode
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Cancel, Refund, or Void a Booking
    • How to Create a Booking for a Resident
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • How to Edit a Booking
    • Managing Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting amenity bookings (staff)
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Record Manual Payments and Send Reminders
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send a Booking Receipt
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Canceling a Pending Deposit Refund
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Manage Security Deposits
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
All collections

On this page

  • What you can do
  • Plan notes
  • Related articles

The Amenities module is where you set up and manage everything residents can book at your property, from the gym to the rooftop lounge to shared equipment. It lives at /amenities in the URBI Kore dashboard and shows a grid of amenity cards for your property, with search, filters, and an analytics panel.

Who can use it: Staff need the amenities_read_list permission to open the directory at all, without it you'll see an Access Denied screen. Specific actions require their own permissions: creating an amenity needs amenities_create, editing needs amenities_update, deleting needs amenities_delete. Related booking actions (like refunds) need amenity_bookings_* permissions and process_refunds. Buttons you don't have permission for (such as "New Amenity") simply won't appear.

What you can do

  • Browse and filter amenities by status (active/inactive/maintenance), category (recreation/service/spaces/equipment/other), booking type (drop-in/reserve/both), and accessibility.
  • View an amenity in a read-only drawer, or edit it in a full editable drawer.
  • Create a new amenity with the 7-step wizard.
  • Sort the list by name, created date, or booking volume.

If your property has no amenities yet, you'll see an onboarding empty state with a call to action to create your first one. If the list fails to load, an error banner with a Retry button appears.

Plan notes

Some amenity features are gated by plan. Deferred deposit collection (letting residents pay a deposit closer to their booking date instead of at booking time) requires the KORE plan or higher.

Related articles

See "How to create an amenity," "How to edit amenity settings," and "How to configure pricing and deposits."

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