How to Set Up Multi-Day Bookings and the After-Service Buffer
Staff guide to allowing an amenity to be booked across multiple days and adding a cooldown buffer after each booking for cleaning or inspection.
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This guide shows staff how to allow an amenity to be booked across multiple days, and how to add a cooldown period after each booking so staff have time to clean or inspect the space before the next reservation.
Who can use it: Staff or PMs with amenity edit permission on the property.
Requires: KORE or PREMIUM property tier. On a BASIC property, these settings are visible but locked, with a note to upgrade.
Steps
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Open the amenity. From the Amenities panel, click the amenity you want to configure to open its edit drawer.
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Go to the Schedule tab. Scroll to the Multi-day & service buffer card, below the existing "Max hours per booking" field.
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Turn on "Allow multi-day bookings." Once enabled, residents can book a date range instead of a single time slot.
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Set the maximum length using the existing "Max hours per booking" field. Multi-day amenities reuse this field: it works in 24-hour blocks. For example, a value of 48 allows up to 2 days, and 72 allows up to 3 days. There is no separate "nights" field.
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Set the after-service buffer. In the After-service buffer (hours) field, enter how many hours must pass after a booking ends before the next booking can start. This time is automatically blocked off on the calendar.
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Save your changes.
How this looks to residents
Residents pick a start and end date on a calendar. Fully unavailable days are greyed out.
For hotel-style amenities (booked by check-in/check-out time), the check-in and check-out times are fixed by the amenity; residents pick the date range only.
The price shown is calculated in whole days. A booking that runs slightly over a day boundary (for example, 42 hours) is billed as a full 2 days, never a partial day.
If a resident tries to book a range that overlaps another booking (including another booking's after-service buffer), they see a clear message that the dates aren't available. Residents can't override this.
What staff see
Staff booking the same amenity get the same date-range picker and the same hour limit, but staff can override a buffer conflict if needed (see the "Booking with Overrides" article for details). Staff cannot override the maximum booking length; a range that's too long is blocked for everyone.
If your property is downgraded from KORE
Existing multi-day bookings are never cancelled or invalidated if your property drops below KORE tier. They continue to be honored, editable, and billed normally. Only new multi-day bookings are blocked until the property is back on KORE or PREMIUM.