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Managing Amenity Bookings

The Bookings page is where you see and manage every reservation made for your property's amenities, gym slots, party room reservations, equipment checkouts, and more. It lives at...

Last updated August 14, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
    • Create and Manage Amenities
    • How to change amenity status and delete an amenity
    • How to configure pricing and deposits
    • How to create an amenity
    • How to edit amenity settings
    • How to set up a guest suite with fixed check-in and check-out times
    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
    • How to use QR codes, check-in, and display mode
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Cancel, Refund, or Void a Booking
    • How to Create a Booking for a Resident
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • How to Edit a Booking
    • Managing Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting amenity bookings (staff)
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Record Manual Payments and Send Reminders
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send a Booking Receipt
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Canceling a Pending Deposit Refund
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Manage Security Deposits
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
All collections

On this page

  • List and Calendar views
  • Filters
  • Analytics
  • New bookings
  • Which cancelled bookings show up

The Bookings page is where you see and manage every reservation made for your property's amenities, gym slots, party room reservations, equipment checkouts, and more. It lives at /bookings/amenity-bookings in the URBI Kore dashboard.

Who can use it: Staff need amenity_bookings_read_list to open the page. Creating a booking needs amenity_bookings_create; editing needs amenity_bookings_update; refund-related actions need process_refunds.

List and Calendar views

Toggle between a List view (a scrollable table of bookings) and a Calendar view (bookings plotted by date/time) to see reservations in whichever layout suits the task at hand.

The view toggle and booking list:

List Calendar
Resident Amenity Date Status
J. Alvarez Rooftop Lounge Aug 3 Upcoming

Filters

Narrow the list using:

  • Status, All, Upcoming, Active, Completed, or Deposits Outstanding.
  • Category of amenity.
  • Confirmation status (for amenities that require staff confirmation).
  • Has payment.
  • Date range and text search.

The Deposits Outstanding filter is URL-linkable (?filter=deposits-outstanding), so you can bookmark or share a direct link to bookings still waiting on a deposit.

The filter bar with Deposits Outstanding selected:

All Upcoming Active Completed Deposits Outstanding

Analytics

Above the list, summary cards give you an at-a-glance read on booking volume and activity for the property.

New bookings

Click New Amenity Booking to open the staff booking modal. See "How to create a booking for a resident."

Which cancelled bookings show up

Bookings that were paid and then cancelled remain visible in the list, so you retain a record of the transaction. Bookings that were cancelled without ever being paid, or voided, are hidden from the list.

Click any row to open the full booking drawer. See "How to edit a booking."

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