The Unified Collect Surface: An Overview
Every outstanding amenity charge, whether a deferred deposit, an unpaid fee, or an added item, is now collected from one place: the Payment & Refunds tab of the amenity booking drawer.
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Every outstanding amenity charge, whether it's a deferred deposit, an unpaid fee, or an item you added after the fact, is now collected from one place: the Payment & Refunds tab of the amenity booking drawer. This guide is a quick orientation before the step-by-step guides for Card, Manual, and Void.
Who can use it: staff, board members, or PMs with amenity booking edit permission on the property.
Where to find it
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Open the booking. From Bookings › Amenity Bookings, click a booking to open its drawer.
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Go to the Payment & Refunds tab. Any unpaid line, whether it's a deposit that's still scheduled, a fee, or an added item, appears listed under Outstanding charges.
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Click "Collect payment." This switches the tab into collect mode: a checkbox appears next to every outstanding line, and a Card | Manual | Void selector appears at the bottom.
Picking what to collect
Check one or more lines. You can collect a single charge (just the deposit, for example) or several at once (the deposit and a grill rental together).
"Select all remaining" checks every outstanding line in one click.
Whatever you select is collected together, as one action, using one method. You can't mix Card for one line and Manual for another in the same action; run the collect flow again for the second method if you need to split it.
Choosing how to collect
Once you've picked your lines, choose one of three methods:
Card sends the resident a secure payment link for the selected total. See "Collecting a payment by card."
Manual records a cash, cheque, e-transfer, or other offline payment you already received. See "Recording a manual payment."
Void waives the selected charges: no money moves, and the action is fully audited. See "Waiving a charge."
Leaving collect mode
Click Exit collect mode (or Done after an action completes) to return the tab to its resting, read-only state.
What you'll see after
Once a charge is collected, it shows Paid with a summary of how it was collected. A waived charge shows Waived. Both read the same way whether the charge was a deposit or an added item.