How to Send an Amenity Receipt

Follow these steps to email a payment receipt to a resident from an amenity booking.

Receipts are sent on demand. URBI does not send an automatic receipt email for amenity bookings, the previous automatic email was removed. Your team controls the timing, so you can confirm the payment has settled before sending, or hold the receipt until a dispute is resolved.

Steps

1. Open the amenity booking. From the Amenities panel, find the booking you want and click to open the booking drawer.

2. Go to the Payment & Refunds tab. Inside the drawer, select the Payment & Refunds tab. You will see the payment details for the booking.

3. Click "Send receipt". The button appears when the booking is paid (status COMPLETE or partially refunded) and the charge amount is greater than $0. If the button is not visible, see "When the button does not appear" below.

4. Confirm the recipient. A confirmation dialog will appear naming the resident who will receive the email. Verify the name is correct, then click Send.

5. Done. A success toast confirms the receipt was sent. The resident will receive a branded email with the itemized PDF receipt attached.

Partial refunds

If the booking has been partially refunded, the receipt sent to the resident shows three lines:

• The original charge amount

• A Refunded line with the amount returned

• The net total (amount the resident effectively paid)

No extra steps are needed, the partial-refund layout is applied automatically when a refund is on file.

When the button does not appear

The Send receipt button is hidden in the following cases:

If you believe the button should be visible but is not, confirm the booking status and your permission level with your property administrator.