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Amenity Booking Emails: Consistency and Payment Status Update

All amenity booking emails now share one branded design, a new amber "Payment Required" status replaces premature confirmations, and labels match your property type.

Last updated August 13, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
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    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
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    • How to use QR codes, check-in, and display mode
    • Amenity Booking Emails: Consistency and Payment Status Update
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Cancel, Refund, or Void a Booking
    • How to Create a Booking for a Resident
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • How to Edit a Booking
    • Managing Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting amenity bookings (staff)
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Record Manual Payments and Send Reminders
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send a Booking Receipt
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Sending an Amenity Booking Receipt to a Resident
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Amenity Deposit Keep and Return: What's New
    • Canceling a Pending Deposit Refund
    • Deposit Keep and Return: FAQ
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Manage Security Deposits
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
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What changed: All amenity-booking notification emails now share a single branded design. Previously, some emails (deposit notifications, add-to-booking confirmations) were sent as plain text; they now match the same styled template used for booking confirmations.

New status: "Payment Required" (amber). When a booking has an outstanding balance — for example, when a deposit or fee is collected separately after booking — residents now receive an amber-highlighted email clearly indicating payment is still owed. Once payment is received, they receive the standard green "Confirmed" email. This replaces the previous behaviour where a booking could appear confirmed before funds were settled.

Terminology now matches your property type. Labels in emails (e.g. "Amenity" vs. "Facility", "Unit" vs. "Classroom", "property manager" vs. "school administrator") are now drawn from your property's configured vocabulary, so residents see language that matches what they see everywhere else in the platform.

Who is affected: Residents and invitees who receive amenity-booking emails. No action is required from staff or PMs — the emails are sent automatically and no settings have changed.

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